Make Things Well

  • Appendix: References

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    2 Meyer, I. H. (2003). Prejudice, social stress, and mental health in lesbian, gay, and bisexual populations: Conceptual issues and research evidence. Psychological Bulletin, 129(5), 674–697. https://doi.org/10.1037/0033-2909.129.5.674

    3 Nicholson, A. A., Siegel, M., Wolf, J., Narikuzhy, S., Roth, S. L., Hatchard, T., Lanius, R. A., Schneider, M., Lloyd, C. S., McKinnon, M. C., Heber, A., Smith, P., & Lueger-Schuster, B. (2022). A systematic review of the neural correlates of sexual minority stress: Towards an intersectional minority mosaic framework with implications for a future research agenda. European Journal of Psychotraumatology, 13(1), 2002572. https://doi.org/10.1080/20008198.2021.2002572

    4 Hoy-Ellis, C. P. (2023). Minority stress and mental health: A review of the literature. Journal of Homosexuality, 70(5), 806–830. https://doi.org/10.1080/00918369.2021.2013720

    5 Villemure, S. E., Astle, K., Phan, T., & Wilby, K. J. (2023). A scoping review of the minority stress processes experienced by sexual and gender minority individuals in pharmacy settings: Implications for health care avoidance. Journal of the American Pharmacists Association, 63(1), 32–38.e1. https://doi.org/10.1016/j.japh.2022.10.011

    6 Ramirez, J. L., & Paz Galupo, M. (2019). Multiple minority stress: The role of proximal and distal stress on mental health outcomes among lesbian, gay, and bisexual people of color. Journal of Gay & Lesbian Mental Health, 23(2), 145–167. https://doi.org/10.1080/19359705.2019.1568946

    7 Quinn, D. M., Camacho, G., Pan-Weisz, B., & Williams, M. K. (2020). Visible and concealable stigmatized identities and mental health: Experiences of racial discrimination and anticipated stigma. Stigma and Health, 5(4), 488–497. https://doi.org/10.1037/sah0000211

    8 Testa, R. J., Michaels, M. S., Bliss, W., Rogers, M. L., Balsam, K. F., & Joiner, T. (2017). Suicidal ideation in transgender people: Gender minority stress and interpersonal theory factors. Journal of Abnormal Psychology, 126(1), 125–136. https://doi.org/10.1037/abn0000234

    9 Pachankis, J. E., Hatzenbuehler, M. L., Bränström, R., Schmidt, A. J., Berg, R. C., Jonas, K., … & Weatherburn, P. (2021). Structural stigma and sexual minority men’s depression and suicidality: A multilevel examination of mechanisms and mobility across 48 countries. Journal of Abnormal Psychology, 130(7), 713–726. https://doi.org/10.1037/abn0000693

    10 Frost, D. M. (2020). Hostile and harmful: Structural stigma and minority stress explain increased anxiety among migrants living in the United Kingdom after the Brexit referendum. Journal of Consulting and Clinical Psychology, 88(1), 75–81. https://doi.org/10.1037/ccp0000458

    11 Gordon, J. H., Tran, K. T., Visoki, E., Argabright, S. T., DiDomenico, G. E., Saiegh, E., … & Pachankis, J. E. (2024). The role of individual discrimination and structural stigma in the mental health of sexual minority youth. Journal of the American Academy of Child & Adolescent Psychiatry, 63(2), 231–244. https://doi.org/10.1016/j.jaac.2023.08.009

    12 Link, B. G., & Hatzenbuehler, M. L. (2016). Stigma as an unrecognized determinant of population health: Research and policy implications. Journal of Health Politics, Policy and Law, 41(4), 653–673. https://doi.org/10.1215/03616878-3620869

    13 Hatzenbuehler, M. L. (2017). Advancing research on structural stigma and sexual orientation disparities in mental health among youth. Journal of Clinical Child & Adolescent Psychology, 46(3), 463–475. https://doi.org/10.1080/15374416.2016.1247360

    14 Hatzenbuehler, M. L., Lattanner, M. R., McKetta, S., & Pachankis, J. E. (2024). Structural stigma and LGBTQ+ health: A narrative review of quantitative studies. The Lancet Public Health, 9(2), e109–e127. https://doi.org/10.1016/S2468-2667(23)00212-4

    15 Mitchell, U. A., Nishida, A., Fletcher, F. E., & Molina, Y. (2021). The long arm of oppression: How structural stigma against marginalized communities perpetuates within-group health disparities. Health Education & Behavior, 48(3), 342–351. https://doi.org/10.1177/10901981211002262

    16 Sherman, A. D., Higgins, M. K., Balthazar, M. S., Hill, M., Klepper, M., Schneider, J. S., … & Budge, S. L. (2024). Stigma, social and structural vulnerability, and mental health among transgender women: A partial least square path modeling analysis. Journal of Nursing Scholarship, 56(1), 42–59. https://doi.org/10.1111/jnu.12850

    17 Martino, R. M., Weissman, D. G., McLaughlin, K. A., & Hatzenbuehler, M. L. (2023). Associations between structural stigma and psychopathology among early adolescents. Journal of Clinical Child & Adolescent Psychology, 1–11. https://doi.org/10.1080/15374416.2023.2188324

    18 Hatzenbuehler, M. L. (2009). How does sexual minority stigma “get under the skin”? A psychological mediation framework. Psychological Bulletin, 135(5), 707–730. https://doi.org/10.1037/a0016441

    19 Hatzenbuehler, M. L., Nolen-Hoeksema, S., & Dovidio, J. (2009). How does stigma “get under the skin”? The mediating role of emotion regulation. Psychological Science, 20(10), 1282–1289. https://doi.org/10.1111/j.1467-9280.2009.02441.x

    20 Pachankis, J. E., Hatzenbuehler, M. L., & Starks, T. J. (2014). The influence of structural stigma and rejection sensitivity on young sexual minority men’s daily tobacco and alcohol use. Social Science & Medicine, 103, 67–75. https://doi.org/10.1016/j.socscimed.2013.10.005

    21 Feinstein, B. A. (2020). The rejection sensitivity model as a framework for understanding sexual minority mental health. Archives of Sexual Behavior, 49(7), 2247–2258. https://doi.org/10.1007/s10508-020-01738-4

    22 Pachankis, J. E. (2015). A transdiagnostic minority stress treatment approach for gay and bisexual men’s syndemic health conditions. Archives of Sexual Behavior, 44(7), 1843–1860. https://doi.org/10.1007/s10508-015-0480-x

    23 Flentje, A., Heck, N. C., Brennan, J. M., & Meyer, I. H. (2020). The relationship between minority stress and biological outcomes: A systematic review. Journal of Behavioral Medicine, 43(5), 673–694. https://doi.org/10.1007/s10865-019-00120-6

    24 Lick, D. J., Durso, L. E., & Johnson, K. L. (2013). Minority stress and physical health among sexual minorities: A critical review. Journal of Behavioral Medicine, 36(5), 1–13. https://doi.org/10.1007/s10865-012-9473-9

    25 Doyle, D. M., & Molix, L. (2016). Minority stress and inflammatory mediators: Covering moderates associations between perceived discrimination and salivary interleukin-6 in gay men. Journal of Behavioral Medicine, 39(5), 782–792. https://doi.org/10.1007/s10865-016-9748-5

    26 Frost, D. M., Lehavot, K., & Meyer, I. H. (2015). Minority stress and physical health among sexual minority individuals. Journal of Behavioral Medicine, 38(1), 1–8. https://doi.org/10.1007/s10865-013-9523-8

    27 Sue, D. W., Capodilupo, C. M., Torino, G. C., Bucceri, J. M., Holder, A. M. B., Nadal, K. L., & Esquilin, M. (2007). Racial microaggressions in everyday life: Implications for clinical practice. American Psychologist, 62(4), 271–286. https://doi.org/10.1037/0003-066X.62.4.271

    28 Bostwick, W. B., Boyd, C. J., Hughes, T. L., & McCabe, S. E. (2010). Dimensions of sexual orientation and the prevalence of mood and anxiety disorders in the United States. American Journal of Public Health, 100(3), 468–475. https://doi.org/10.2105/AJPH.2008.152942

    29 Salerno, J. P., Pease, M. V., Gattamorta, K. A., Fryer, C. S., & Fish, J. N. (2023). Impact of racist microaggressions and LGBTQ-related minority stressors: Effects on psychological distress among LGBTQ+ young people of color. Preventing Chronic Disease, 20, E63. https://doi.org/10.5888/pcd20.220371

    30 Velez, B. L., Polihronakis, C. J., Watson, L. B., & Cox, R. (2019). Heterosexism, racism, and the mental health of sexual minority people of color. The Counseling Psychologist, 47(1), 129–159. https://doi.org/10.1177/0011000019828309

    31 Nadal, K. L., Wong, Y., Issa, M. A., Meterko, V., Leon, J., & Wideman, M. (2011). Sexual orientation microaggressions: “Death by a thousand cuts” for lesbian, gay, and bisexual youth. Journal of LGBT Youth, 8(3), 234–259. https://doi.org/10.1080/19361653.2011.584204

    32 Parker, K. L. (n.d.). Sexual & Gender Minority Research Office. National Institutes of Health. Retrieved January 7, 2025, from https://dpcpsi.nih.gov/sgmro

    33 McConnell, E. A., Janulis, P., Phillips, G., Truong, R., & Birkett, M. (2018). Multiple minority stress and LGBT community resilience among sexual minority men. Psychology of Sexual Orientation and Gender Diversity, 5(1), 1–12. https://doi.org/10.1037/sgd0000265

    34 Hajo, S., Capaldi, C. A., & Liu, L. (2024). Disparities in positive mental health of sexual and gender minority adults in Canada. Health Promotion and Chronic Disease Prevention in Canada, 44(5), 197–207. https://doi.org/10.24095/hpcdp.44.5.01

    35 Borgogna, N. C., McDermott, R. C., Aita, S. L., & Kridel, M. M. (2019). Anxiety and depression across gender and sexual minorities: Implications for transgender, gender nonconforming, pansexual, demisexual, asexual, queer, and questioning individuals. Psychology of Sexual Orientation and Gender Diversity, 6(1), 54–63. https://doi.org/10.1037/sgd0000306

    36 Roberts, A. L., Rosario, M., Corliss, H. L., Koenen, K. C., & Austin, S. B. (2012). Elevated risk of posttraumatic stress in sexual minority youths: Mediation by childhood abuse and gender nonconformity. American Journal of Public Health, 102(8), 1587–1593. https://doi.org/10.2105/AJPH.2011.300530

    37 Plöderl, M., & Tremblay, P. (2015). Mental health of sexual minorities: A systematic review. International Review of Psychiatry, 27(5), 367–385. https://doi.org/10.3109/09540261.2015.1083949

    38 Haarmann, L., Lieker, E., Folkerts, A.-K., Eichert, K., Neidlinger, M., Monsef, I., Skoetz, N., Träuble, B., & Kalbe, E. (2024). Higher risk of many physical health conditions in sexual minority men: Comprehensive systematic review and meta-analysis in gay- and bisexual-identified compared with heterosexual-identified men. LGBT Health, 11(2), 81–102. https://doi.org/10.1089/lgbt.2023.0084

    39 Nguyen, K. H., Levengood, T. W., Gordon, A. R., Menard, L., Allen, H. L., & Gonzales, G. (2024). Inequities in self-reported social risk factors by sexual orientation and gender identity. JAMA Health Forum, 5(9), e243176. https://doi.org/10.1001/jamahealthforum.2024.3176

    40 Blanchard, K. (2023). The importance of considering gender and sexual minorities in emergency management. DRR Dynamics. Retrieved from https://www.drrdynamics.com/publications

    41 Blanchard, K. (2024). Intersectionality, marginalised groups & disasters: Culture & identity in disaster preparedness & response. DRR Dynamics. Retrieved from https://www.drrdynamics.com/publications

    42 Abramovich, A., Marshall, M., Webb, C., Elkington, N., Stark, R. K., Pang, N., & Wood, L. (2024). Identifying 2SLGBTQ+ individuals experiencing homelessness using Point-in-Time counts: Evidence from the 2021 Toronto Street Needs Assessment survey. PLOS ONE, 19(4), e0298252. https://doi.org/10.1371/journal.pone.0298252

    43 Morris, S. C. (2020). Disaster planning for homeless populations: Analysis and recommendations for communities. Prehospital and Disaster Medicine, 35(3), 322–325. https://doi.org/10.1017/S1049023X20000278

    44 Pincha, C., & Krishna, H. (2008). Aravanis: Voiceless victims of the tsunami. Humanitarian Exchange Magazine, 41, 41–43. Retrieved from https://odihpn.org/publication/aravanis-voiceless-victims-of-the-tsunami/

    45 Carter, R. T. (2007). Racism and Psychological and Emotional Injury: Recognizing and Assessing Race-Based Traumatic Stress. The Counseling Psychologist, 35(1), 13–105. https://doi.org/10.1177/0011000006292033

    46 Comas-Díaz, L., Hall, G. N., & Neville, H. A. (2019). Racial trauma: Theory, research, and healing: Introduction to the special issue. American Psychologist, 74(1), 1–5. https://doi.org/10.1037/amp0000442

    47 Cénat, J. M. (2023). Complex Racial Trauma: Evidence, Theory, Assessment, and Treatment. Perspectives on Psychological Science, 18(3), 675–687. https://doi.org/10.1177/17456916221120428

    48 Race and ethnicity. (n.d.). In APA Dictionary of Psychology. Retrieved January 11, 2025, from https://apa.org/topics/race-ethnicity

    49 Fothergill, A., Maestas, E. G., & Darlington, J. D. (1999). Race, ethnicity and disasters in the United States: A review of the literature. Disasters, 23(2), 156–173. https://doi.org/10.1111/1467-7717.00111

    50 Bethel, J. W., Burke, S. C., & Britt, A. F. (2013). Disparity in disaster preparedness between racial/ethnic groups. Disaster Health, 1(2), 110–116. https://doi.org/10.4161/dish.27085

    51 Litam, S. D. A. (2020). “Take Your Kung-Flu Back to Wuhan”: Counseling Asians, Asian Americans, and Pacific Islanders With Race-Based Trauma Related to COVID-19. The Professional Counselor, 10(2), 144–156. https://doi.org/10.15241/sdal.10.2.144

    52 Leigh, J. P., Moss, S. J., Tiifu, F., FitzGerald, E., Brundin-Mathers, R., Dodds, A., Brar, A., de Grood, C. M., Stelfox, H. T., Fiest, K. M., & Ng-Kamstra, J. (2022). Lived experiences of Asian Canadians encountering discrimination during the COVID-19 pandemic: A qualitative interview study. CMAJ Open, 10(2), E539–E545. https://doi.org/10.9778/cmajo.20220019

    53 Fussell, E., Delp, L., Riley, K., Chávez, S., & Valenzuela, A., Jr (2018). Implications of Social and Legal Status on Immigrants’ Health in Disaster Zones. American Journal of Public Health, 108(12), 1617–1620. https://doi.org/10.2105/AJPH.2018.304554

    54 Elder, K., Xirasagar, S., Miller, N., Bowen, S. A., Glover, S., & Piper, C. (2007). African Americans’ decisions not to evacuate New Orleans before Hurricane Katrina: A qualitative study. American Journal of Public Health, 97 Suppl 1(Suppl 1), S124-129. https://doi.org/10.2105/AJPH.2006.100867

    55 Canada, P. H. A. of. (2021, February 21). CPHO Sunday Edition: The Impact of COVID-19 on Racialized Communities [Statements]. https://canada.ca/en/public-health/news/2021/02/cpho-sunday-edition-the-impact-of-covid-19-on-racialized-communities.html

    56 Brondolo, E., Gallo, L. C., & Myers, H. F. (2009). Race, racism and health: Disparities, mechanisms, and interventions. Journal of Behavioral Medicine, 32(1), 1–8. https://doi.org/10.1007/s10865-008-9190-3

    57 Hobson, J. M., Moody, M. D., Sorge, R. E., & Goodin, B. R. (2022). The neurobiology of social stress resulting from Racism: Implications for pain disparities among racialized minorities. Neurobiology of Pain, 12, 100101. https://doi.org/10.1016/j.ynpai.2022.100101

    58 Davis, S. K., Liu, Y., Quarells, R. C., Din-Dzietharn, R., & Metro Atlanta Heart Disease Study Group. (2005). Stress-related racial discrimination and hypertension likelihood in a population-based sample of African Americans: The Metro Atlanta Heart Disease Study. Ethnicity & Disease, 15(4), 585–593.

    59 Heard-Garris, N., Yu, T., Brody, G., Chen, E., Ehrlich, K. B., & Miller, G. E. (2024). Racial Discrimination and Metabolic Syndrome in Young Black Adults. JAMA Network Open, 7(4), e245288–e245288. https://doi.org/10.1001/jamanetworkopen.2024.5288

    60 Ajilore, O., & Thames, A. D. (2020). The fire this time: The stress of racism, inflammation and COVID-19. Brain, Behavior, and Immunity, 88, 66–67. https://doi.org/10.1016/j.bbi.2020.06.003

    61 Fast, E., & Collin-Vézina, D. (2019). Historical trauma, race-based trauma, and resilience of Indigenous peoples: A literature review. First Peoples Child & Family Review, 14(1), 166–181. https://doi.org/10.7202/1071294ar

    62 Nutton, J., & Fast, E. (2015). Historical trauma, substance use, and Indigenous peoples: Seven generations of harm from a “big event”. Substance Use & Misuse, 50(7), 839–847. https://doi.org/10.3109/10826084.2015.1018755

    63 O’Neill, L., Fraser, T., Kitchenham, A., & McDonald, V. (2018). Hidden burdens: A review of intergenerational, historical and complex trauma, implications for Indigenous families. Journal of Child & Adolescent Trauma, 11(2), 173–186. https://doi.org/10.1007/s40653-016-0117-9

    64 Bahm, A., & Forchuk, C. (2009). Interlocking oppressions: The effect of a comorbid physical disability on perceived stigma and discrimination among mental health consumers in Canada. Health and Social Care in the Community, 17(1), 63–70. https://doi.org/10.1111/j.1365-2524.2008.00799.x

    65 Turner, R. J., & Noh, S. (1988). Physical disability and depression: A longitudinal analysis. Journal of Health and Social Behavior, 29(1), 23–37. https://doi.org/10.2307/2137178

    66 Lal, S., Tremblay, S., Starcevic, D., Mauger-Lavigne, M., & Anaby, D. (2022). Mental health problems among adolescents and young adults with childhood-onset physical disabilities: A scoping review. Frontiers in Rehabilitation Sciences, 3, 904586. https://doi.org/10.3389/fresc.2022.904586

    67 Watson, A. C., & Larson, J. E. (2006). Personal responses to disability stigma: From self-stigma to empowerment. Rehabilitation Education, 20, 235–246. https://doi.org/10.1891/088970106805065377

    68 Roebroeck, M. E., Jahnsen, R., Carona, C., Kent, R. M., & Chamberlain, M. A. (2009). Adult outcomes and lifespan issues for people with childhood-onset physical disability. Developmental Medicine & Child Neurology, 51(8), 670–678. https://doi.org/10.1111/j.1469-8749.2009.03322.x

    69 Albrecht, G. L., Walker, V. G., & Levy, J. A. (1982). Social distance from the stigmatized: A test of two theories. Social Science & Medicine, 16(14), 1319–1327. https://doi.org/10.1016/0277-9536(82)90027-2

    70 Saetermoe, C. L., Scattone, D., & Kim, K. H. (2001). Ethnicity and the stigma of disabilities. Psychology & Health, 16(6), 699–713. https://doi.org/10.1080/08870440108405868

    71 Ali, A., King, M., Strydom, A., & Hassiotis, A. (2016). Self-reported stigma and its association with socio-demographic factors and physical disability in people with intellectual disabilities: Results from a cross-sectional study in England. Social Psychiatry and Psychiatric Epidemiology, 51(3), 465–474. https://doi.org/10.1007/s00127-016-1174-1

    72 Pyszkowska, A., & Stojek, M. M. (2022). Early maladaptive schemas and self-stigma in people with physical disabilities: The role of self-compassion and psychological flexibility. International Journal of Environmental Research and Public Health, 19(17), 10854. https://doi.org/10.3390/ijerph191710854

    73 Silván-Ferrero, P., Recio, P., Molero, F., & Nouvilas-Pallejà, E. (2020). Psychological quality of life in people with physical disability: The effect of internalized stigma, collective action and resilience. International Journal of Environmental Research and Public Health, 17(5), 1802. https://doi.org/10.3390/ijerph17051802

    74 van de Grift, T. C., Dalke, K. B., Yuodsnukis, B., Davies, A., Papadakis, J. L., & Chen, D. (2024). Minority stress and resilience experiences in adolescents and young adults with intersex variations/differences of sex development. Psychology of Sexual Orientation and Gender Diversity. https://doi.org/10.1037/sgd0000690

    75 Breslow, A. S., Brewster, M. E., Velez, B. L., Wong, S., Geiger, E., & Soderstrom, B. (2015). Resilience and collective action: Exploring buffers against minority stress for transgender individuals. Psychology of Sexual Orientation and Gender Diversity, 2(3), 253–265. https://doi.org/10.1037/sgd0000120

    76 Rostosky, S. S., Cardom, R. D., Hammer, J. H., & Riggle, E. D. (2018). LGB positive identity and psychological well-being. Psychology of Sexual Orientation and Gender Diversity, 5(4), 482–489. https://doi.org/10.1037/sgd0000298

    77 Perrin, P. B., Sutter, M. E., Trujillo, M. A., Henry, R. S., & Pugh, M. (2020). The minority strengths model: Development and initial path analytic validation in racially/ethnically diverse LGBTQ individuals. Journal of Clinical Psychology, 76(1), 118–136. https://doi.org/10.1002/jclp.22845

    78 Sahin, A., & Buyukgok, D. (2021). Together we stand, resilient we stay: The effect of minority stress and resilience on transgender mental health. European Psychiatry, 64(S1), S607–S608. https://doi.org/10.1192/j.eurpsy.2021.1610

    79 Nair, L., & Adetayo, O. A. (2019). Cultural competence and ethnic diversity in healthcare. Plastic and Reconstructive Surgery Global Open, 7(5), e2219. https://doi.org/10.1097/GOX.0000000000002219

    80 Balcazar, P. F. E., Suarez-Balcazar, Y., & Taylor-Ritzler, T. (2009). Cultural competence: Development of a conceptual framework. Disability and Rehabilitation, 31(14), 1153–1160. https://doi.org/10.1080/09638280902773752

    81 American Psychological Association. (2018). Guide to cultural awareness for disaster response volunteers. Retrieved from https://www.apa.org

    82 Berke, P., Cooper, J., Salvesen, D., Spurlock, D., & Rausch, C. (2010). Building capacity for disaster resiliency in six disadvantaged communities. Sustainability, 3(1), 1–20. https://doi.org/10.3390/su3010001

    83 Crouse Quinn, S. (2008). Crisis and emergency risk communication in a pandemic: A model for building capacity and resilience of minority communities. Health Promotion Practice, 9(4_suppl), 18S–25S. https://doi.org/10.1177/1524839908324022

    84 Eisenman, D. P., Cordasco, K. M., Asch, S., Golden, J. F., & Glik, D. (2007). Disaster planning and risk communication with vulnerable communities: Lessons from Hurricane Katrina. American Journal of Public Health, 97(Suppl 1), S109–S115. https://doi.org/10.2105/AJPH.2005.084335

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    87 Blanchard, K. (2024). Intersectionality, marginalised groups & disasters: Culture & identity in disaster preparedness & response. Retrieved from https://www.drrdynamics.com/publications

    88 Blanchard, K. (2024). Policy briefing: Addressing mortality and medical decision-making for gender and sexual minorities in times of disaster. Retrieved from https://www.drrdynamics.com/publications

  • 12. Providing support

    Learning objectives

    By the end of this lesson, you will be able to:

    • Understand the importance of culturally competent support in reducing minority stress.
    • Identify ways to offer meaningful support to individuals facing discrimination.
    • Recognize how inclusive policies and practices improve well-being.

    Why this matters

    Minority groups often face increased stress and barriers during emergencies, making culturally competent support essential.

    • Cultural awareness and communication build trust and improve relief efforts.
    • Community partnerships help ensure support is relevant and accessible.
    • Inclusive policies and training reduce disparities and improve emergency response.
    🔈 Press play to listen to this content.

    Strategies for culturally competent support

    People in equity-denied groups often experience higher stress, especially during crises. Establishing trust and cooperation is essential for effective support.

    Cultural competence means the ability to work effectively with people from diverse backgrounds.79 It involves four key principles, and there are several actions that can be taken based on each of them:80

    • Awareness: Recognizing personal biases and avoiding assumptions.
    • Knowledge: Understanding cultural identities, values, and beliefs.
    • Skills: Communicating with care, respect, and cultural awareness.
    • Application: Consistently using these principles in support efforts.

    By following these principles, supporters can build trust and create inclusive environments.


    Strategies for effective communication

    Culturally aware communication is essential, especially in emergencies. Consider these strategies:81

    StrategyImplementation
    Ask, don’t assumeAsk questions to understand cultural experiences rather than making assumptions.
    Be careful with your wordsUse respectful, inclusive language to avoid unintentionally harmful words.
    Listen with empathyAcknowledge and validate people’s feelings and experiences.
    Understand cultural differences in communicationRecognize that culture influences how people express emotions and interact.
    Share personal and community storiesStorytelling builds trust and deepens understanding across cultures.
    Pay attention to non-verbal cuesObserve body language and facial expressions while ensuring your own signals convey respect.

    Effective communication fosters trust, inclusion, and meaningful support.


    Building community partnerships

    Strong community partnerships help ensure support reaches those in need. Strategies include:

    ActionImplementation
    Sharing informationWork with respected leaders or community organizations to reach the right people before, during, and after disasters. They can help communicate with individuals who may ignore or distrust public announcements — often including translation or interpretation of important messages.81 82 83
    PlanningInvolve community partners in emergency planning to meet diverse needs. This can be done through different channels, like minority media, special workshops, and even going door-to-door. Effective planning works better when people understand the risks and have had experience dealing with past disasters.84 85
    SupportConsult community and spiritual leaders to ensure support aligns with cultural values.81
    Training and educationDevelop disaster preparedness programs that reflect specific community needs. For example, in California, groups like the Collaborating Agencies Responding to Disasters (CARD) have worked to tailor disaster materials for the differing groups of people who need them.86

    These partnerships increase trust and accessibility, ensuring effective support for minority groups.

    Policy recommendations

    Structural barriers contribute to minority stress, and policy changes can help address these inequities.

    RecommendationWhy it matters
    Recognize barriers and inequitiesUnderstanding discrimination and health disparities leads to better policies and research.87
    Take an intersectional approachRecognizing how race, gender, and income shape experiences improves emergency responses, including availability of inclusive shelters and financial support for those in need.87
    Evaluate policies and resourcesContinuously assess whether policies effectively serve marginalized communities.86
    Improve accessibility of informationUse translations, visuals, and trusted sources to reach diverse audiences.86
    Provide cultural competency trainingEquip emergency workers and health care providers with skills to support diverse populations.88
    Ensure inclusive policiesRecognize same-sex partnerships and chosen families in disaster response.88
    Offer accessible servicesProvide low-cost, community-based services after emergencies to increase access for minority groups.

    By making policies more inclusive and responsive, communities can better support those affected by minority stress.


    Test your understanding

    1. You are supporting a minority community after a disaster. They distrust public services and feel overlooked in relief efforts. What action best demonstrates cultural competency?
    2. Which principle is essential for culturally competent support?
    This field is for validation purposes and should be left unchanged.
  • 11. Resilience against minority stress

    Learning objectives

    By the end of this lesson, you will be able to:

    • Understand that resilience plays an important role in how people respond to minority stress.
    • Tell the difference between group and individual resources in resilience.
    • Identify the key factors that help people stay resilient in the face of minority stress.

    Why this matters

    Resilience helps people manage stress, protect mental health, and maintain well-being:

    • Stronger resilience reduces the impact of minority stress, improving mental health.
    • Both personal and group resilience support coping, with social connections making a key difference.
    • Understanding resilience helps create inclusive spaces that reduce stigma.

    Strength-based approach to minority stress

    Being part of a minority group can create both stress and strengths. Social support, shared identity, and community resources help protect people from the negative mental health effects of minority stress.

    Communities and organizations provide important support systems that help people become more resilient when facing discrimination or exclusion. Feeling connected to others in similar situations reduces isolation and helps individuals cope in tough situations.

    A strength-based approach focuses on building resilience rather than just managing stress. This perspective can improve coping strategies and increase mental well-being.2


    Personal and group resilience

    Resilience comes from both personal and group resources:

    • Personal resilience comes from individual traits and coping skills, such as optimism, adaptability, or problem-solving abilities.
    • Group resilience comes from shared experiences, cultural identity, and social networks within a minority community.

    How group support strengthens resilience

    Social connections within minority communities provide:

    • Safe spaces where people are not judged for their identity.
    • Opportunities to share experiences and reframe stressful situations.
    • Validation that helps counteract discrimination from the larger society.

    Being part of a supportive group allows people to see their identity in a positive light. The shared values, practices, and community support help individuals feel stronger and more accepted.

    Without group resilience, even those with strong personal coping skills may struggle with stress. Social connection is key to staying resilient.


    Key resilience factors 

    Resilience against minority stress depends on both social and personal factors. Some of the most important include:

    FactorHow it supports resilience
    Social support and acceptance74Feeling connected to others who share similar experiences reduces stress and promotes well-being.
    Access to psychosocial or medical support75Professional and community resources provide tools to cope with stress and mental health challenges.
    Self-acceptance76Developing confidence in one’s identity helps reduce self-stigmatization and improves emotional well-being.
    Openness and agency77Being active in self-advocacy and personal growth strengthens personal resilience.
    Engagement in collective action77Participating in activism or social justice work helps build empowerment and a sense of purpose.
    Sense of community78Feeling a sense of belonging and inclusion strengthens mental health and emotional resilience.
    Pride in one’s minority identity78Embracing identity as a source of strength helps counteract the negative effects of discrimination.
    🔈 Press play to listen to this content.

    For sexual and gender minorities, taking part in social justice work, advocacy, or group activities can help build resilience. Feeling pride in one’s identity is another powerful way to counteract the negative effects of minority stress.78


    Risk of individualizing resilience

    Focusing too much on individual resilience can make it seem like coping with discrimination is a personal responsibility, rather than a systemic issue. The minority stress framework emphasizes that:

    • Resilience is important, but it should not replace efforts to change oppressive systems.
    • Improving policies, institutions, and public attitudes is necessary to reduce minority stress.2

    Building resilient individuals should go hand in hand with creating supportive communities and changing discriminatory structures.


    Test your understanding

    1. Resilience is only based on personal traits like optimism and adaptability.
    2. Which of the following is NOT a key factor in resilience against minority stress?
    This field is for validation purposes and should be left unchanged.
  • 10. People with disabilities

    Learning objectives

    By the end of this lesson, you will be able to:

    • Understand the challenges of stigma and discrimination that contribute to minority stress.
    • Learn how stigma related to disability impacts mental health in people with physical impairments.
    • Recognize how self-stigmatization can lead to mental health concerns.

    Why this matters

    Addressing the barriers faced by people with disabilities helps create more inclusive communities:

    • Disability stigma increases stress, isolation, and limits access to education and jobs.
    • Internalized stigma leads to low self-esteem and reluctance to seek support.
    • Reducing stigma improves independence, dignity, and quality of life.
    🔈 Press play to listen to this content.

    Stigma, discrimination, and mental health outcomes

    People with both a psychiatric and a physical disability face higher levels of stigma and discrimination than those with only a psychiatric disability.64

    • Higher rates of depression and anxiety: Adults with physical disabilities are more likely to experience mood disorders and emotional distress.65
    • Social isolation: Limited mobility, stigma, and inaccessible environments contribute to reduced social engagement.66
    • Lower quality of life: Feelings of exclusion and restricted opportunities impact overall psychological well-being.67

    These factors combine to worsen mental health outcomes, leading to increased stress and reduced life satisfaction.68


    Perceived stigma and stress responses

    Stigma does not only come from explicit discrimination — it is also shaped by how people perceive and internalize social attitudes.

    • People without disabilities often feel uncomfortable interacting with individuals who have visible disabilities.69
    • Those with severe physical disabilities may be excluded from social groups, reinforcing feelings of marginalization.70
    • Adults with both physical and intellectual disabilities report higher levels of public stigma and are more likely to feel stigmatized.71

    These experiences increase stress responses, which contribute to negative health outcomes and emotional distress.72


    Self-stigmatization and its impact

    Self-stigmatization happens when people believe negative stereotypes about their disability. This can lead to low self-esteem, social withdrawal, and emotional distress.

    When people internalize stigma, they may:

    • Hide their emotions instead of expressing how they feel.
    • Avoid trusting others, fearing judgment or rejection.
    • Seek constant approval, feeling they must prove their worth.
    • Isolate themselves, withdrawing from social activities.
    • Be overly self-critical, believing they are not good enough.

    Studies show that people with both psychiatric and physical disabilities who feel stigmatized are more likely to experience mental health challenges. They also report poorer physical health, lower emotional well-being, and reduced life satisfaction.64 

    Other research shows that older adults with physical disabilities and moderate intellectual disabilities are more likely to face public stigma or report feeling stigmatized.71

    These findings highlight how stigma and discrimination worsen mental health for people with physical disabilities. Addressing these barriers can improve overall well-being and quality of life.73


    Test your understanding

    1. Stigma and discrimination do not significantly impact the mental health of people with disabilities.
    2. Which of the following is NOT an example of self-stigmatization?
    3. Which one of the following is MOST helpful to reducing self-stigmatization?
    This field is for validation purposes and should be left unchanged.
  • 9. Historical trauma and Indigenous communities

    Learning objectives

    By the end of this lesson, you will be able to:

    • Define historical trauma and understand its impact on Indigenous communities.
    • Identify key policies that contributed to historical trauma in Canada.
    • Explain how these policies continue to affect Indigenous mental, physical, and social well-being today.

    Why this matters

    Understanding this history helps us:

    • Recognize how colonial policies shaped Indigenous experiences.
    • Address the ongoing effects of historical trauma on Indigenous well-being.
    • Support healing, reconciliation, and culturally safe practices in health and social services.
    🔈 Press play to listen to this content.

    What is historical trauma?

    Historical trauma occurs when entire communities experience repeated and systemic harm, leading to long-term physical, emotional, and cultural distress.

    Features of historical trauma

    • Collective impact: Trauma is shared across generations, affecting individuals, families, and communities
    • Ongoing effects: The harm does not end with those who experienced it directly but continues through intergenerational trauma.
    • Rooted in systemic oppression: Policies like residential schools and the Indian Act disrupted Indigenous languages, cultures, and governance.

    Historical trauma affects mental health, physical health, and community well-being — contributing to higher rates of chronic illness, addiction, and mental health struggles among Indigenous populations.


    Key events contributing to historical trauma

    Indigenous nations in Canada continue to experience the effects of historical trauma caused by colonial policies and systemic racism. The following events played a significant role in shaping this trauma.61

    Early colonization and land dispossession

    When European settlers arrived in Canada, they sought to profit from the land, despite Indigenous nations already sharing and respecting it under their own governance systems.

    Forced displacement and relocation

    Settlers viewed Indigenous peoples as “too savage” to follow European laws and forced them onto isolated, less fertile lands that made survival more difficult.

    The Indian Act (1876)

    This law gave the government control over nearly every aspect of life on Indigenous reserves, restricting Indigenous freedom, governance, and economic opportunities.

    Residential schools (1840s–1984)

    The Bagot Commission (1844) and Davin Report (1879) helped establish the residential school system, where Indigenous children were forcibly removed from their families.

    • Schools were underfunded, overcrowded, and unsafe, leading to widespread illness, malnutrition, and abuse.
    • Many children died due to neglect and harsh conditions.
    • The last federally run residential school closed in 1996 (though some provincially run schools closed earlier).

    The Sixties Scoop (1960s–1980s)

    During this period, Indigenous children were forcibly removed from their families and placed in non-Indigenous homes.

    • Authorities claimed this was due to “neglect.” In reality, there was little understanding of Indigenous family structures and parenting.
    • The Sixties Scoop continued the cycle of forced separation and erased cultural identity for many Indigenous children.

    Ongoing systemic racism and government inaction

    • Many Indigenous communities still face barriers in accessing resources, health care, and education.
    • The government has not fully accepted responsibility for the harm caused, which slows progress towards Truth and Reconciliation.

    Stress passed down through generations

    Historical trauma affects not only those who experienced it firsthand but also their descendants. This is known as intergenerational trauma — the transmission of stress and harm across generations.

    Indigenous communities in Canada have faced many hardships over time, such as losing family members to war and disease, being forced onto reserves, attending residential schools, having their culture suppressed, losing their resources, and having their traditional ways of life destroyed. These struggles have passed down through generations, causing ongoing health problems.62

    Some of the health issues caused by this ongoing trauma include:

    • Higher risk of mental illness
    • Higher risk of physical illness
    • Suicide
    • Substance use problems
    • Family violence
    • Sexual violence
    • Incarceration (being sent to jail)
    • Child abuse

    When someone in the family has experienced trauma, like attending residential schools or being part of the Sixties Scoop, their children and even grandchildren can be affected by the stress they carry. This is called “secondary trauma.” It can cause problems in how families communicate and can affect the whole family.

    In the third generation, the effects of trauma can also be passed down in a way that changes how genes work. This is called “epigenetics.” These changes can make it harder for people to heal, even with therapy, because the stress from previous generations can still be felt in their bodies and minds.

    How does intergenerational trauma happen?

    Trauma is passed down in different ways, including:

    • Family and community dynamics: Parents and caregivers who have experienced trauma may struggle with emotional regulation, parenting, or passing down cultural traditions.
    • Loss of identity and language: Forced assimilation policies disrupted cultural teachings, making it harder for younger generations to connect with their heritage.
    • Socioeconomic disadvantage: The impacts of colonial policies continue to limit access to education, health care, and economic opportunities for Indigenous communities.
    • Biological effects: Research suggests that trauma can affect stress responses in the brain, increasing vulnerability to mental health challenges.

    Long-term effects of intergenerational trauma

    Over time, intergenerational trauma can lead to:

    • Higher rates of anxiety, depression, PTSD, and substance use.
    • Increased physical health issues, such as heart disease and diabetes.
    • Difficulties in relationships and community well-being.

    While the effects of historical trauma are significant, healing is possible through cultural reconnection, community support, and policy changes that honour Indigenous self-determination.


    Ways to move towards Truth and Reconciliation and reduce stress

    To help reduce the lasting effects of trauma, it is important to create security and safety for Indigenous communities, who have long advocated for Truth and Reconciliation, which acknowledges past injustices and seeks meaningful action for repair.

    Research shows that Indigenous communities experience better well-being when they have greater control over their own decisions and land.63 Self-governance — the ability to make independent decisions — helps restore autonomy and strengthen cultural identity.

    One important way to support Indigenous mental health is through “enculturation,” a three-step process that helps reconnect individuals with their heritage. This process includes:

    1. Engaging in traditional spiritual practices
    2. Participating in cultural activities
    3. Strengthening connections to Indigenous identity

    Studies show that these steps can reduce mental health challenges, such as suicidal thoughts and depression, especially among younger generations.

    To promote better health and well-being for Indigenous communities, consider the following key approaches:

    • Implementing decolonizing strategies, such as increasing opportunities for Indigenous self-governance.
    • Supporting identity formation, including efforts to revitalize Indigenous languages and traditions.
    • Using culturally adapted approaches to healing, such as hiring staff with cultural competency and incorporating education on colonization and historical trauma.

    Test your understanding

    1. Historical trauma only affects people who have their own lived experience of things like residential schooling.
    2. Which of the following is NOT a way to pass down intergenerational trauma?
    3. What is one key way Indigenous communities are healing from intergenerational trauma?
    This field is for validation purposes and should be left unchanged.
  • 8. Racial trauma

    Learning objectives

    By the end of this lesson, you will be able to:

    • Explain what racial trauma is and how it affects people.
    • Understand how racial trauma affects communities during emergencies.
    • Identify common signs of racial trauma.

    Why this matters

    Understanding racial trauma helps:

    • Recognize its long-term health effects.
    • Address systemic inequalities that worsen disasters for racialized communities.
    • Improve mental health and emergency response systems.
    🔈 Press play to listen to this content.

    What is racial trauma?

    Racial trauma, or race-based stress, happens when people experience or witness racial discrimination. This can include being hurt, treated unfairly, or humiliated because of race, feeling ashamed or unsafe due to discrimination, and witnessing racism against others — especially in People of Colour and Indigenous communities (POCI).45 46 47

    Race vs. ethnicity

    • Race is a social category based on physical traits like skin colour. It is influenced by social and historical factors.
    • Ethnicity refers to shared cultural traits among people with similar backgrounds. It includes things like language, food, music, clothes, values, and beliefs.48

    Challenges faced by racialized communities 

    Limited emergency preparation and evacuation

    During an emergency, racialized communities are at a higher risk of facing problems, not only at the start but during and afterwards. These challenges include:49

    • Language barriers that limit access to information.
    • Mistrust in public safety services, leading to lower participation in preparedness programs.
    • Cultural differences that affect evacuation behaviours.

    For example, studies show that Spanish-speaking Hispanic communities in the U.S. are less likely to have an evacuation plan than white communities.50

    Increased racism and stigma 

    Global health emergencies can lead to racial scapegoating — when racialized groups are unfairly blamed for disease outbreaks.

    For example, during the COVID-19 pandemic, misinformation led to increased discrimination against Asian communities, contributing to:

    • Higher levels of fear, stress, and anxiety
    • Social exclusion and increased violence51 52

    Immigration status and systemic barriers 

    Some racialized individuals — especially immigrants — may be afraid to seek help during disasters because of:

    • Fear of deportation
    • Lack of legal documentation
    • Concerns about discrimination from public safety or health workers53

    Health care inequities

    Racialized groups face barriers to health care, including:

    • Mistrust in the system due to past discrimination.
    • Limited access to culturally competent providers.
    • Lack of transportation, money, or required documents.

    These factors contribute to health disparities and lower-quality care.


    Racial inequalities in emergencies

    Systemic inequities increase the impact of disasters on racialized communities. Here are a few examples:

    • During Hurricane Katrina (2005), low-income Black communities faced greater barriers to evacuation, including poor access to public transportation and delayed emergency responses.
    • During the COVID-19 pandemic, in Toronto and Ottawa, Black Canadians and other racialized groups were infected at rates 1.5 to 5 times higher than non-racialized Canadians.54

    These cases highlight how systemic racism worsens disaster outcomes for marginalized groups.


    Signs of racial trauma

    Racial trauma can show up in different ways for different people. It can affect mental, physical, and social well-being.

    Types of harmEffects of racial trauma
    Physical health
    • Increased risk of heart disease, high blood pressure, and metabolic syndrome
    • Headaches, body pain, and heart palpitations
    • Trouble sleeping and weakened immune system, leading to higher risks of type 2 diabetes and asthma55 56 57 58 59 60
    Mental health
    • Higher rates of depression, anxiety, PTSD, and low self-esteem
    • Increased risk of substance abuse and suicidal thoughts or actions47
    Social and economic impact
    • Relationship difficulties, including struggles in romantic and family relationships
    • Challenges in finding and keeping a job, leading to financial instability47

    Test your understanding

    1. Racialized individuals are less likely to seek health care or mental health support.
    2. Which of these is NOT a common symptom of racial trauma?
    This field is for validation purposes and should be left unchanged.
  • 7. Sexual and gender minority identities

    Learning objectives

    By the end of this lesson, you will be able to:

    • Explain the unique characteristics and challenges faced by sexual and gender minority (SGM) groups.
    • Understand the barriers SGM people face during disasters and emergencies.

    Why this matters

    Addressing these barriers can:

    • Improve mental and physical health outcomes for SGM individuals.
    • Ensure disaster response efforts are inclusive and equitable.
    🔈 Press play to listen to this content.

    What are sexual and gender minorities?

    Sexual and gender minority (SGM) groups are people whose sexual orientation, gender identity, gender expression, or biological traits do not fit traditional norms.32

    SGM groups include, but are not limited to, people who identify as:

    • Lesbian
    • Gay
    • Bisexual
    • Asexual
    • Non-binary
    • Transgender
    • Queer
    • Intersex

    Some people may not use these labels but still experience discrimination or exclusion based on their identities.


    Common challenges faced by SGM individuals

    SGM individuals experience higher levels of stress due to stigma and discrimination. This minority stress can increase their risk for mental and physical health problems.33

    Mental health challenges

    Studies show that SGM adults often experience:

    • Lower life satisfaction and weaker sense of belonging compared to heterosexual and cisgender individuals.34
    • Higher rates of mental health issues, including:
      • Depression and anxiety34 35
      • Post-traumatic stress disorder (PTSD)34 36
      • Suicide attempts34 35
      • Substance misuse34 35 37

    Physical health risks

    SGM adults are also at higher risk for physical health conditions, including:38

    • Heart disease, obesity, and diabetes
    • Asthma and other respiratory conditions
    • Certain cancers and digestive issues
    • Chronic pain conditions (such as headaches)

    Social and financial barriers

    SGM individuals often face additional social risks, such as:

    • Social isolation and lack of emotional support.
    • Financial instability and employment discrimination.

    These social issues can negatively impact overall health and well-being.39


    Barriers to accessing services in an emergency

    Disasters and emergencies can make the stress that SGM people face even worse. Some of their challenges include:

    BarrierWhy it’s a problem
    Lack of inclusive shelters and support centresMany SGM individuals may not feel safe or welcome in emergency shelters, which can prevent them from seeking help. They may fear harassment or violence if they do seek support.40
    Fear of discrimination or hostilitySGM people may be hesitant to ask for help or access resources, especially in emergency shelters, because they worry about being discriminated against or treated badly.41
    Family rejection and homelessnessSome SGM individuals may face rejection or even abuse from family members, which can lead to homelessness. Disasters often cause higher unemployment rates, and without stable housing or resources, SGM individuals are more vulnerable to homelessness.42 43 44

    Examples of past disasters affecting SGM individuals

    Global research shows many past emergencies and disasters where the equal rights and protections of SGM individuals were not considered. Some examples include:

    DisasterLocationYearDiscrimination
    Hurricane KatrinaUSA2005Same-sex couples were often separated in shelters because their relationships were not legally recognized, preventing them from receiving aid.43
    EarthquakeHaiti2010SGM evacuees faced violence in shelters and were denied help by some faith-based organizations.43
    TsunamiIndia2004Aravanis (gender-diverse individuals) were excluded from food, shelter, and financial aid, forcing them to survive on discarded food.44

    Test your understanding

    1. SGM individuals are less likely to face social isolation than heterosexual and cisgender individuals.
    2. Why might SGM individuals avoid seeking help in emergency shelters?
    3. Past disasters have shown that SGM individuals often face additional discrimination when trying to access emergency aid.
    This field is for validation purposes and should be left unchanged.
  • 6. Intersectional identities

    Learning objectives

    By the end of this lesson, you will be able to:

    • Explain intersectionality and its link to minority stress.
    • Understand the health challenges of people with multiple marginalized identities.
    • Identify ways to reduce discrimination against people with overlapping identities.

    Why this matters

    Understanding intersectionality helps us:

    • Recognize the challenges of holding multiple minority identities.
    • Improve support for people facing overlapping discrimination.
    • Advocate for systemic change to build a more inclusive society.
    🔈 Press play to listen to this content.

    What is intersectionality?

    Intersectionality explains how different parts of a person’s identity combine and overlap to shape their experiences. 

    People’s identities are multidimensional — they are shaped by more than one factor, such as race, gender, sexual orientation, class, and more. When someone belongs to multiple marginalized groups, they often face complex, compounded discrimination and stress.

    For example:

    • A Black LGBTQ2+ person may experience both racism and homophobia.
    • A disabled woman of colour may face discrimination related to gender, race, and disability status.

    People with multiple marginalized identities often experience higher levels of minority stress than those facing discrimination in only one area.


    Microaggressions

    Microaggressions are subtle, everyday actions or comments that reinforce discrimination against minority groups. Even though they may seem small, they accumulate over time and affect emotional and mental well-being.27

    Types of microaggressions

    TypeDefinitionExample
    MicroassaultsA deliberate discriminatory action, such as refusing service, using slurs, or making explicit insults based on someone’s identity.Saying “That’s so gay” in a negative way.
    MicroinsultsSubtle comments or behaviours that reinforce stereotypes or undermine someone’s identity, often unintentional.Telling a woman in a leadership role, “You’re so bossy!” instead of recognizing her skills.
    MicroinvalidationsStatements or behaviours that dismiss or minimize a person’s experiences with discrimination.Telling a trans person, “You’re just too sensitive. No one is being transphobic.”

    Health impacts of multiple minority identities

    Recent research shows that people with multiple marginalized identities often experience higher stress and poorer health outcomes.

    Here are some key findings:

    • Plurisexual (bisexual, pansexual, queer) people of colour have higher rates of depression and anxiety than monosexual (gay or lesbian) people of colour.28
    • LGBTQ2+ individuals from racial and ethnic minorities are more likely to report depression and self-harm than non-LGBTQ2+ individuals from the same minorities.29
    • Heterosexism (discrimination against LGBTQ2+ people) and racism together negatively affect the mental health of LGBTQ2+ people of colour, especially in communities that are not accepting.30
    • Experiencing microaggressions is directly linked to higher levels of depression among LGBTQ2+ people of colour.31

    These findings highlight how multiple forms of discrimination — such as racism, homophobia, transphobia, and sexism — can combine to amplify stress and worsen health outcomes.


    Reducing discrimination

    To reduce discrimination against people with multiple marginalized identities, action is needed at both individual and systemic levels.

    StrategyWhy it matters
    Building empathyTeaching people about intersectionality helps increase understanding and compassion.
    Culturally sensitive health careHealth care professionals should recognize that different groups may have different needs and experiences.
    Addressing vicarious traumaHearing about discrimination happening to others can cause psychological distress, especially for LGBTQ2+ people of colour. Support systems are needed to address this.
    Community and societal changeTackling structural discrimination requires education, policy reform, and advocacy.

    By improving education, policies, and support systems, we can create more inclusive spaces for people with multiple marginalized identities.


    Test your understanding

    1. Which of the following is the clearest example of a microassault?
    2. Microaggressions can contribute to mental health issues such as anxiety and depression.
    3. What is the term for when someone feels distress from hearing about discrimination against people who share their identity?
    4. Cultural sensitivity in health care can help ensure fair and equal treatment for people with multiple marginalized identities.
    This field is for validation purposes and should be left unchanged.
  • 5. Minority stress and physical health

    Learning objectives

    By the end of this lesson, you will be able to:

    • Explain the difference between proximal stressors, distal stressors, and epigenetic changes in relation to minority stress.
    • Understand how chronic stress from minority stress affects the body.
    • Recognize physical health problems linked to minority stress in different groups facing inequality.

    Why this matters

    Understanding how minority stress affects physical health helps highlight the importance of:

    • Reducing discrimination and stigma to improve public health.
    • Recognizing the long-term health effects of stress on marginalized communities.
    • Developing better support systems for people experiencing chronic stress.
    🔈 Press play to listen to this content.

    Understanding key terms

    A person’s physical health can be affected by both external and internal stressors related to their minority identities.23

    Distal stressors (external)

    These are stressors that come from outside a person, like prejudice, discrimination, and exclusion. They are often easy to measure.

    Example: Brian faces microaggressions at work because he is openly gay. These experiences are a distal stressor in his life.

    Proximal stressors (internal)

    These are stressors that come from within — such as worrying about being judged or hiding one’s true identity.

    Example: Anandi is afraid to go to a Pride event at school because she hasn’t told her friends she is bisexual. Her fear of judgment is a proximal stressor.

    Epigenetic changes 

    These are changes in a person’s genes caused by life experiences, not by what they inherit from their parents. Long-term stress, such as social isolation or discrimination, can trigger these changes. 

    Epigenetic changes can lead to higher levels of inflammation-related genes, which may increase the risk of chronic health problems.

    Example: After years of facing racial discrimination at work, Maria experiences chronic stress. Over time, this stress triggers epigenetic changes that raise her risk of heart disease and other long-term health issues.


    Biological effects of minority stress

    Minority stress and the HPA axis

    The hypothalamic-pituitary-adrenal (HPA) axis helps the body manage stress by releasing cortisol, a key stress hormone.

    When someone experiences long-term stress, such as minority stress, the body produces too much cortisol. Over time, this can disrupt the body’s ability to handle new stress and increase the risk of anxiety, depression, and other health problems.24

    Minority stress and ANS reactivity

    The autonomic nervous system (ANS) controls automatic functions like heart rate and blood pressure. Chronic minority stress can disrupt the ANS, leading to irregular heart rate, high blood pressure (hypertension), and increased risk of heart disease.24

    Minority stress and the immune system

    Long-term social stress can weaken the immune system, making it harder for the body to fight infections. This happens because:24 25 26

    • Stress increases inflammation, which is linked to conditions like heart disease.
    • The immune system becomes less effective, which can reduce the body’s ability to fight illness or respond to vaccines.

    Examples of physical health problems

    Health issueHow minority stress contributes23 24
    ObesityDiscrimination can lead to higher stress eating and weight gain.
    CancerHiding one’s sexual orientation has been linked to higher cancer risk. Gay men, for example, have higher rates of non-Hodgkin’s lymphoma, Hodgkin’s disease, and anal cancer.
    Metabolic syndromeChronic stress increases the risk of diabetes and heart disease.
    Hypertension (high blood pressure)Awareness of negative social messages may raise blood pressure, harming the heart.
    Heart diseaseLesbian and bisexual women have higher rates of heart disease than heterosexual women.
    Physical disabilityOlder lesbian and bisexual women are more likely to develop disabilities compared to heterosexual women.

    Test your understanding

    1. Experiencing long-term minority stress can lead to more inflammation in the body, increasing the risk of chronic illnesses.
    2. The body’s ability to handle stress is mainly disrupted by changes in the thyroid.
    This field is for validation purposes and should be left unchanged.
  • 4. Minority stress: Framework and models

    Learning objectives

    By the end of this lesson, you will be able to:

    • Understand how minority stress is linked to mental health problems.
    • Learn about rejection sensitivity and how it affects well-being.
    • Recognize why a transdiagnostic approach is useful in addressing minority stress.

    Why this matters

    Understanding the psychological processes behind minority stress helps explain its impact and improve support:

    • Stigma-related stress can lead to anxiety, depression, and emotional challenges.
    • Fear of rejection can shape self-esteem, relationships, and mental well-being.
    • Minority stress models guide the development of better coping strategies and support systems.
    🔈 Press play to listen to this content.

    Psychological mediation framework

    This framework explains how stress from stigma can lead to mental health problems. It suggests that:

    • People with minority identities experience higher levels of stress due to stigma and discrimination.
    • This stress can cause problems with emotions, relationships, and thinking, increasing the risk of mental health challenges.
    • These difficulties act as a bridge between stigma-related stress and mental health problems.18

    A key part of this process is rumination — overthinking negative experiences — which can worsen the link between stress and mental health struggles.19

    Stigma-related stressors are known to trigger:

    • Overthinking (or rumination)
    • Feeling socially isolated
    • Negative self-beliefs

    This model helps explain why stigma-related stress affects emotional regulation, relationships, and self-image, all of which are important for mental health.


    Rejection sensitivity model

    A recent idea is the rejection sensitivity model, which helps explain how people react when they fear being rejected.

    When someone expects rejection, they may:

    • Feel anxious or angry.
    • Change their behaviour to avoid situations where they might be excluded.

    Studies show that rejection sensitivity is linked to:

    • Depression
    • Social anxiety
    • Generalized anxiety disorder
    • Posttraumatic stress disorder (PTSD)

    This model helps connect discrimination and mental health struggles, showing how the fear of rejection can shape a person’s emotional well-being.3 20 21


    Transdiagnostic minority stress model

    The transdiagnostic minority stress model explains how minority stress can affect mental health in different ways, especially for sexual minorities. It suggests that stress impacts three main areas:22

    1. Negative experiences: Avoidance, anxiety, and feelings of loss.
    2. Positive motivation: Challenges with finding rewards, forming habits, and/or staying motivated.
    3. Social functioning: Difficulty with relationships, feeling disconnected, lacking self-confidence, or struggling to communicate.

    By addressing these three areas, this model helps guide better mental health interventions for sexual and gender minorities (SGM).


    Interventions to reduce minority stress

    To help people cope with minority stress, interventions can focus on:

    InterventionHow it helps
    Improving emotional awarenessRecognizing, managing, and accepting emotions.
    Reducing avoidance behavioursEncourages people to face challenges instead of avoiding them.
    Building assertive communication skillsSupports expressing needs and setting boundaries.
    Challenging negative thoughtsHelps reshape harmful beliefs linked to minority stress.
    Recognizing personal strengthsEncourages resilience and self-worth.
    Strengthening social supportBuilds positive, affirming relationships.

    Test your understanding

    1. Thinking too much about stressful experiences can make minority stress worse.
    2. Learning to understand and manage emotions does not help with stress.
    This field is for validation purposes and should be left unchanged.
  • 3. Levels of minority stress

    Learning objectives

    By the end of this lesson, you will be able to:

    • Identify the different levels where minority stress comes from.
    • Explain how these different sources of minority stress connect.
    • Understand the role of structural stigma in shaping minority stress.

    Why this matters

    It’s important to know that minority stress does not happen in isolation:

    • Interpersonal stress comes from daily interactions, such as discrimination from co-workers or family members.
    • Structural stress is caused by unfair laws, policies, and societal norms that limit opportunities for minority groups.
    • Intrapersonal stress happens internally, when people absorb negative beliefs about their own identity.
    🔈 Press play to listen to this content.

    Minority stress affects people at three main levels:

    Level of minority stressWhat it meansExamples
    InterpersonalStress from personal relationships, such as family, friends, or co-workers.Discrimination from co-workers, family rejection, or bullying.
    Structural and institutionalStress caused by unfair systems, policies, and societal norms.Unequal access to jobs and health care, legal discrimination, or harmful media stereotypes.
    IntrapersonalStress from within, including negative thoughts and feelings about one’s identity.Expecting rejection, hypervigilance, or feeling ashamed of one’s identity.

    These levels are connected — they do not work separately but overlap, making minority stress even more challenging.


    Interpersonal level

    Most daily experiences of minority stress happen at the interpersonal level.

    This includes things like hate crimes and violence, microaggressions (subtle but harmful comments or actions), and unfair treatment in personal interactions.

    When people experience repeated negative interactions, it can increase feelings of stress, fear, and exclusion.


    Structural and institutional level

    Minority stress can also come from laws, policies, and societal systems.

    The dominant culture, social norms, and institutional policies often fail to reflect the needs of minority groups. This can lead to:

    • Unequal access to jobs, education, and health care.
    • Legal discrimination (e.g., lack of protections for LGBTQ+ people or racial minorities).
    • Media and cultural stereotypes that reinforce negative messages.

    Structural stigma and minority stress

    Structural stigma happens when societal rules, cultural beliefs, and institutional policies create barriers for stigmatized groups. These barriers limit opportunities, resources, and well-being, adding to their stress and health challenges.9

    This type of stigma puts people at a disadvantage by reinforcing social and structural inequalities. It leads to minority stress, which can harm mental health.10 11 12

    Stigma is a social factor that affects mental health. When structural stigma is present, it can increase minority stress, making mental health problems worse.13 14 15

    Researchers have found that stigma is not just about personal biases — it is also embedded in laws, systems, and institutions, making it harder for affected individuals to thrive.16 17


    Intrapersonal level

    At the intrapersonal level, minority stress comes from internalized stigma — negative beliefs about oneself that are absorbed from society.

    Common intrapersonal stressors include:

    • Expecting rejection: Always being on guard in social situations.
    • Hypervigilance: Overwatching for signs of discrimination, which can lead to anxiety.
    • Negative self-perception: Feeling ashamed of one’s identity due to societal attitudes.

    Because these stressors come from within, they can be especially difficult to overcome without support and self-awareness.


    Why does understanding these levels matter?

    Minority stress is not just about individual experiences — it is deeply tied to systems, relationships, and internalized beliefs. Recognizing how these levels interact can help:

    • Reduce personal shame and self-blame.
    • Advocate for systemic change.
    • Build supportive communities.

    By understanding these stressors, individuals and communities can work towards greater resilience and well-being.


    Test your understanding

    1. Which of the following is an example of interpersonal minority stress?
    2. Which of the following best describes structural and institutional minority stress?
    3. Internalized stigma is an example of which level of minority stress?
    This field is for validation purposes and should be left unchanged.
  • 2. Minority stress: Causes, effects, and responses

    Learning objectives

    By the end of this lesson, you will be able to:

    • Explain the main causes of minority stress.
    • Understand how different types of minority stress connect.
    • Identify different kinds of minority stress.

    Why it matters

    Minority stress can affect mental and physical health:

    • Experiencing discrimination and stigma increases stress and impacts well-being.
    • Both external and internal stressors contribute to mental health challenges.
    • Recognizing different types of minority stress helps improve support and coping strategies.
    🔈 Press play to listen to this content.

    How minority stress affects people

    Minority stress is the extra stress that people with minority identities experience because of stigma, discrimination, and social exclusion. This stress can affect mental and physical health.

    There are three key ways minority stress affects people:

    1. External stressors: These are stressful events like discrimination, violence, and exclusion.
    2. Expecting stress: The fear of being mistreated, which can cause people to always be on guard.
    3. Internalized stress: Taking in negative beliefs from society and applying them to oneself.

    Types of minority stress

    Minority stress can happen in different ways, from outside experiences to inner struggles. These fall into two main types:

    1. Distal stressors come from the outside world and include discrimination, violence, microaggressions, and exclusion. Think of distal stressors like scratches on the skin — they happen because of external forces.4
    2. Proximal stressors are personal thoughts and feelings, like fear of rejection, hiding one’s identity, or believing negative stereotypes. Think of proximal stressors like a stomach ache — they come from within.5 6

    Both types of stress can build up over time, affecting mental and physical health.


    Internalized homo/bi/transphobia

    Internalized homo/bi/transphobia happens when people absorb negative societal attitudes about LGBTQ+ identities and turn them inward. This can start before a person even fully understands their own sexual orientation or gender identity.

    Once they begin to identify as LGBTQ+, they may apply these negative ideas to themselves, leading to:

    • Low self-esteem: Feeling unworthy or ashamed of their identity.
    • Inner conflict: Struggling to accept themselves due to negative messages from society.
    • Mental health challenges: Higher levels of anxiety, depression, and distress.

    Believing harmful stereotypes about one’s own community can increase stress and emotional suffering, reinforcing feelings of isolation and self-doubt.1


    Expectations of rejection and discrimination

    When people expect to be rejected or discriminated against because of their minority identity, they often become hypervigilant — always on guard, anticipating mistreatment.

    At first, this may feel like a way to protect oneself from harm. However, over time, it can take a serious toll on mental and physical health.

    The effects of long-term hypervigilance include:

    • Increased stress and exhaustion: Constant alertness drains emotional and physical energy.
    • Distrust in social situations: People may withdraw from interactions to avoid potential rejection.
    • Feelings of isolation: The fear of mistreatment can lead to avoiding new relationships or opportunities.

    Even when discrimination does not occur, just expecting it can cause distress. For LGBTQ+ individuals, this expectation may be reinforced by past experiences of rejection or negative social messages about their identity.7


    Prejudiced events: discrimination and violence

    Rejection, discrimination, and violence are some of the most direct sources of minority stress. These happen when someone faces unfair treatment because of their minority identity.

    Prejudiced events have a strong impact because they bring up deep feelings, like fear of being rejected or expecting violence, which can be even more upsetting than the event itself.

    One of the most direct sources of minority stress is experiencing discrimination, rejection, or violence based on one’s identity.

    These experiences can range from subtle (microaggressions, exclusion) to severe (harassment, hate crimes). In both cases, they can have lasting psychological effects, including:

    • Heightened fear and anxiety: Worrying about future mistreatment.
    • Harm to self-esteem: Internalizing negative messages from society.
    • Barriers to opportunity: Discrimination can limit access to jobs, housing, and social acceptance.

    Even a single instance of discrimination can have a deep impact. But when these experiences happen repeatedly, they build up over time, increasing stress and worsening mental health.8


    Test your understanding

    A hate crime is a proximal stressor:
    The expectation of rejection is a distal stressor:
    This field is for validation purposes and should be left unchanged.
  • 1. What is minority stress?

    Learning objectives

    By the end of this lesson, you will be able to:

    • Understand what minority stress is.
    • Explain the important parts of the minority stress framework.
    • Understand how minority stress is connected to mental health.

    Why this matters

    Minority stress affects mental health and well-being over time:

    • It is linked to higher risks of anxiety, depression, and PTSD.
    • Understanding minority stress helps explain health disparities and challenges among minority groups.
    • Recognizing it can lead to better mental health care and policy changes.
    🔈 Press play to listen to this content.

    What is minority stress?

    Minority stress is the additional stress experienced by people with minority identities because of stigma, discrimination, and social exclusion.1 2 3 It is:

    • Unique: This stress is different from everyday stress because it comes from prejudice and unfair treatment.
    • Chronic: It lasts a long time because society changes slowly.
    • Uncontrollable: People cannot fully control this stress because it comes from how others treat them.

    Components of minority stress

    • Identity stress: Stress that comes from being part of a minority group that faces unfair treatment.
    • Extra stress: Added stress on top of the everyday challenges people face.
    • Social stress: Stress caused by unfair social rules, systems, and institutions.
    • Stress from unfair treatment: Stress from prejudice, discrimination, and microaggressions, which can harm both mental and physical health.
    • Impact on mental health: Minority stress can increase the risk of mental health struggles.

    Mental health effects of minority stress

    Studies show that minority stress can lead to mental health problems, such as:3

    • Posttraumatic stress disorder (PTSD)
    • Mood disorders (like depression and bipolar disorder)
    • Anxiety disorders
    • Substance use problems
    • Body image issues
    • Eating disorders
    • Thoughts of suicide or suicide attempts

    Minority identity, minority status, and stress

    Minority status and minority identity are related but different ideas.

    • Status refers to a social group a person is born into or chooses to be part of.
    • Identity is how a person sees themselves as part of a minority group.

    Stress can come from both external and internal sources.

    • External stressors are things like being treated unfairly, facing discrimination, or experiencing violence due to minority status.
    • Internal stressors are things like feeling anxious or expecting rejection because of minority identity.4

    Test your understanding

    Minority stress only comes from external factors like discrimination:
    Which of the following is NOT a characteristic of minority stress?
    This field is for validation purposes and should be left unchanged.
  • 7. Cultural competency for essential service workers

    🔈 Press play to listen to this content.

    Who are essential service workers?

    Essential service workers (ESWs) perform critical roles during emergencies and disasters. Their work ensures that infrastructure, supply chains, and public services continue to function.

    This category includes:

    • Utility workers, plant operators, engineers
    • Grocery store workers, food processors, farm workers
    • Transportation workers, including truck drivers, rail, bus, air, and boat crews

    Put simply, ESWs are the people who keep society running when crises strike.

    • Awareness
    • Sensitivity
    • Knowledge
    • Skills

    Learning objectives

    By the end of this section, you will be able to:

    • Recognize how cultural background and biases influence perceptions of ESWs.
    • Understand how biases shape assumptions about ESWs’ mental health needs.
    • Identify the unique stressors ESWs face during emergencies.

    Why this matters

    ESWs play a critical role in keeping society running during emergencies, often working under demanding and high-risk conditions. Despite their importance, their contributions are sometimes overlooked, and they may struggle to access the support they need.

    Understanding ESWs’ roles in emergencies

    ESWs work under intense conditions, often without the same protections or recognition as other front-line workers. Their challenges include:

    • High exposure to risk, including health hazards and physical dangers.
    • Unpredictable schedules with long, exhausting shifts.
    • Limited job security, especially for workers in precarious or low-wage employment.

    During the COVID-19 pandemic, grocery store workers faced public hostility, increased workloads, and a lack of clear safety guidelines, which took a toll on their mental health.


    Recognizing the impact of social identity in high-stress situations

    Social identity—such as race, gender, and socioeconomic background—shapes how ESWs experience crises and seek support.

    • Racialized workers may face discrimination or lack of workplace protections.
    • Precarious workers (for example, gig workers and temporary employees) may have no access to benefits like sick leave or mental health support.
    • Language barriers may prevent some ESWs from accessing emergency resources.

    Reflective question

    How do the mental health needs of ESWs differ from traditional front-line workers during emergencies?

    Learning objectives

    By the end of this section, you will be able to:

    • Develop an emotional understanding of the mental health challenges ESWs face.
    • Recognize how diverse backgrounds and working conditions shape their experiences.

    Why this matters

    Providing effective support requires a willingness to understand the stress, risks, and pressures that ESWs endure. Many ESWs lack job security, benefits, or proper health protections — making them particularly vulnerable during crises.

    Emotional and mental health stressors for ESW

    Common stressors include:

    • Anxiety and burnout from high exposure and long hours.
    • Public aggression, particularly in retail and transportation settings.
    • Isolation, especially for long-haul truckers or those in high-risk environments.

    For example, grocery store workers reported high levels of stress and fear when dealing with aggressive customers during the pandemic. Many lacked crisis training and were unprepared for extreme hostility.


    Cultural sensitivity to mental health disparities in crisis response

    Cultural and economic disparities influence how ESWs experience stress and access support:

    • Migrant workers may have limited rights or fear retaliation for speaking out.
    • Lower-income ESWs may lack financial resources to seek mental health care.
    • Language barriers may prevent some ESWs from accessing services.

    During the COVID-19 pandemic, many delivery workers faced harassment, lacked health insurance, and struggled to find mental health support.


    Reflective question 

    What emotions and concerns might ESWs experience during crises that are exacerbated by their roles?

    Learning objectives

    By the end of this section, you will be able to:

    • Identify common mental health challenges ESWs face during crises.
    • Understand how cultural identity influences their stress, coping strategies, and help-seeking behaviour.

    Why this matters

    ESWs often face mental health risks that extend beyond the immediate crisis. Recognizing these risks helps ensure they receive meaningful, long-term support.

    Mental health challenges among ESWs

    ESWs may experience:

    • Increased anxiety and depression due to job uncertainty.
    • Burnout and exhaustion from overwork and exposure.
    • Isolation and loneliness, particularly among gig workers or transport workers.

    During crises, many ESWs report feeling invisible or undervalued, despite playing critical roles in society’s survival.


    The role of cultural identity in mental health experiences

    Cultural identity shapes how ESWs navigate stress and seek support:

    • Racialized ESWs may experience discrimination or microaggressions in the workplace.
    • Migrant workers may rely on community networks rather than formal healthcare.
    • Women in male-dominated roles (for example, transportation) may face additional stress from workplace biases.

    Reflective question

    Why might delivery drivers or gig workers be at higher risk of isolation and depression during a crisis?

    Learning objectives

    By the end of this section, you will be able to:

    • Apply culturally informed skills to effectively support ESWs.
    • Provide compassionate and effective mental health support during emergencies.

    Why this matters

    ESWs often lack access to traditional support systems. To provide meaningful assistance, you must engage with them in a non-judgmental, empathetic manner while recognizing barriers to care.

    Communication skills for crisis support 

    When interacting with ESWs:

    • Use active listening to validate their experiences.
    • Respect cultural preferences and language needs.
    • Recognize systemic barriers that prevent access to care.

    Crisis response efforts should prioritize early intervention and culturally competent communication strategies to reduce stigma and increase engagement.


    Building trust and rapport in crisis situations

    ESWs may have precarious employment status, be new immigrants, or lack knowledge of available resources.

    To build trust:

    • Acknowledge institutional mistrust that some workers may feel.
    • Ensure services are accessible, including translation and culturally appropriate care.
    • Leverage peer support programs tailored to different ESW roles.

    Reflective question

    How can you build trust with essential service workers by fostering a non-judgmental environment and respecting their diverse backgrounds?

  • 6. Cultural competency for military service Veterans

    🔈 Press play to listen to this content.

    Who are Veterans?

    Veterans are former members of the Canadian Armed Forces (CAF), including those who served in the:

    • Canadian Army
    • Royal Canadian Navy
    • Royal Canadian Air Force

    Additionally, former members of the Royal Canadian Mounted Police (RCMP) are often considered Veterans.

    • Awareness
    • Sensitivity
    • Knowledge
    • Skills

    Learning objectives

    By the end of this section, you will be able to:

    • Recognize how cultural background and biases influence perceptions of Veterans.
    • Understand how these biases shape assumptions about Veterans’ mental health needs.
    • Identify the unique stressors Veterans may experience during and after conflicts, disasters, and emergencies.

    Why this matters

    Veterans have served in high-pressure, high-risk environments that can have lasting effects on their health and well-being. When supporting this population, reflect on your own perceptions of Veterans and how these assumptions might influence their willingness to seek help. Ongoing self-reflection is key to ensuring unbiased and effective support.

    Veterans and emergency response

    Veterans may be called upon to assist during disasters and national emergencies. Their military training equips them with critical skills, but the experience of re-engaging in high-stress environments can also:

    • Trigger past trauma or moral injury.
    • Reinforce stigma around mental health struggles.
    • Exacerbate physical injuries sustained during service.

    Recognizing the impact of social identity in high-stress situations

    Social identity — such as race, gender, and socioeconomic background — shapes how Veterans experience crises and access support.

    • Veterans from racialized communities may encounter discrimination or cultural stigma around seeking mental health care.
    • Female Veterans may have different service experiences than their male counterparts, influencing how they navigate post-service challenges.
    • Low-income Veterans may struggle to access adequate health care and social support.

    Reflective questions

    What assumptions do you have about the mental health needs of Veterans?

    How might emergencies or disasters re-trigger past trauma for Veterans?

    Learning objectives

    By the end of this section, you will be able to:

    • Develop an emotional understanding of the mental health challenges faced by Veterans.
    • Recognize how military culture and personal identity shape their experiences.

    Why this matters

    Veterans often have a strong sense of duty, resilience, and camaraderie, which can make acknowledging mental health struggles difficult. They may feel a heightened sense of responsibility during crises, even at the expense of their own well-being.

    Emotional and mental health stressors for Veterans

    • Exposure to past trauma may resurface during emergencies, particularly if they are called to serve in crisis response efforts.
    • A strong sense of duty and camaraderie may compel them to assist, even when it negatively impacts their mental health.
    • Isolation and loss of purpose post-service can contribute to depression, anxiety, and difficulty reintegrating into civilian life.

    Cultural sensitivity to mental health disparities in crisis response

    • Veterans from diverse cultural backgrounds may experience stigma against seeking mental health care.
    • Service-related injuries may become aggravated during physically demanding crisis situations.
    • Lack of culturally competent health care can prevent Veterans from receiving the support they need.

    Reflective question

    How might a Veteran’s sense of duty impact their willingness to seek help during crises?

    Learning objectives

    By the end of this section, you will be able to:

    • Identify common mental health challenges faced by Veterans in crisis situations.
    • Understand how cultural identity influences their stress, coping strategies, and help-seeking behaviour.

    Why this matters

    Veterans experience mental health challenges that are often exacerbated by disasters and emergencies. Recognizing these challenges allows you to offer better, more targeted support.

    Mental health challenges among Veterans

    Veterans may experience:

    • PTSD and moral injury from past deployments and combat.
    • Heightened anxiety or depression due to re-engagement in crisis settings.
    • A sense of loss or hopelessness if unable to serve in times of need.
    • Exacerbation of service-related injuries during high-stress events.

    The role of cultural identity in mental health experiences

    Cultural identity influences how Veterans process trauma, seek support, and reintegrate into civilian life.

    • Veterans from racialized communities may face additional stressors such as discrimination or lack of culturally competent care.
    • Experiences of moral injury can make it difficult for some Veterans to participate in frontline response efforts.

    Reflective questions

    What specific stressors make Veterans more vulnerable to depression and anxiety?

    How should these factors be considered if Veterans are called into service again?

    Learning objectives

    By the end of this section, you will be able to:

    • Apply culturally informed skills to effectively support Veterans.
    • Provide compassionate and effective mental health support during emergencies.

    Why this matters

    Veterans have unique needs shaped by their service history, cultural background, and personal experiences. Providing effective support requires flexibility, empathy, and a commitment to culturally competent care.

    Communication skills for crisis support 

    Supporting Veterans means:

    • Practicing active listening to build trust and validate their experiences.
    • Using respectful, military-aware language to create a sense of understanding.
    • Recognizing institutional mistrust that may prevent Veterans from seeking help.

    Building trust and rapport in crisis situations

    Supporting Veterans means:

    • Practicing active listening to build trust and validate their experiences.
    • Using respectful, military-aware language to create a sense of understanding.
    • Recognizing institutional mistrust that may prevent Veterans from seeking help.

    Reflective questions

    How can you create an environment where Veterans feel safe sharing their struggles?

    What strategies help build trust while respecting their lived experiences?

  • 5. Cultural competency for military service members

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    Who makes up the Canadian Military?

    The Canadian Armed Forces (CAF) consists of three main branches:

    • The Royal Canadian Navy
    • The Canadian Army
    • Royal Canadian Air Force

    Within the CAF, there are Regular Force members, Reserve Force members, and Canadian Rangers.

    Additionally, support personnel — such as civilian staff — play critical roles in Canadian Military operations.

    • Awareness
    • Sensitivity
    • Knowledge
    • Skills

    Learning objectives

    By the end of this section, you will be able to:

    • Recognize how cultural background and biases influence perceptions of military service members.
    • Understand how biases affect assumptions about their mental health needs.
    • Identify the unique stressors military personnel experience during conflicts, disasters, and emergencies.

    Why this matters

    Military service has lasting effects on health and well-being. When supporting this group, it’s essential to reflect on your own views and assumptions about service members. These perceptions can shape their willingness to seek help and impact the relationships you build with them. Regular self-reflection is key to ensuring unbiased, effective support.

    Understanding military roles in emergencies

    Major Marilou Beaucage is a nursing officer in the Canadian Armed Forces (CAF). She participated in this interview for our Healthcare Salute project.

    Military personnel are often among the first responders in disaster and crisis situations. Their responsibilities come with unique challenges, including:

    • Trauma from combat and exposure to high-stakes situations
    • Moral injury from difficult decisions and ethical dilemmas
    • Mental strain from prolonged deployments away from family
    • Pressure to suppress mental health struggles due to military culture

    The military’s emphasis on resilience, discipline, and mission focus can create barriers to discussing mental health openly.


    Recognizing the impact of social identity in high-stress situations

    Social identity factors — such as race, gender, and socioeconomic background — can shape how military members experience stress and seek support.

    • Service members from marginalized groups may face additional pressures related to their identity and past experiences.
    • BIPOC and immigrant military personnel may encounter stigma or bias when accessing mental health care.

    Reflective question

    What assumptions do you have about the mental health impact of emergencies on military service members?

    Learning objectives

    By the end of this section, you will be able to:

    • Develop an emotional understanding of the mental health challenges faced by military personnel.
    • Recognize how diverse backgrounds and occupational stressors shape their experiences.

    Why this matters

    To provide effective support, you need to be motivated to learn about the military’s unique stressors, improve your cultural competency, and develop the skills necessary to assist service members coping with the aftermath of crises.

    Emotional and mental health stressors for military personnel

    Major Marilou Beaucage is a nursing officer in the Canadian Armed Forces (CAF). She participated in this interview for our Healthcare Salute project.

    Military personnel face intense emotional and psychological challenges.

    • Exposure to combat and morally complex situations increases the risk of PTSD and depression.
    • Reintegration struggles — i.e., returning to civilian life after deployment — can be difficult, particularly if family members lack understanding or support.
    • Prolonged separations from loved ones can contribute to isolation and emotional distress.

    Cultural sensitivity to mental health disparities in crisis response

    • 2SLGBTQIA+ service members may experience discrimination or lack of acceptance, making it harder to access mental health support.
    • Cultural, racial, and economic factors can affect how military personnel seek and receive care.

    Reflective question

    What concerns and emotions might military personnel experience during emergencies that are heightened by their roles?

    Learning objectives

    By the end of this section, you will be able to:

    • Identify common mental health challenges faced by military personnel in crisis situations.
    • Understand how cultural identity influences stress, coping strategies, and help-seeking behaviour.

    Why this matters

    Military service members often experience long-term health impacts due to their roles. Understanding these risks allows you to provide better support during and after crises.

    Mental health challenges among military personnel

    CAF members frequently face mental health issues due to the physical and emotional demands of their jobs. These challenges include:

    • PTSD from combat or traumatic experiences
    • Depression and anxiety linked to sustained stress and moral injury
    • Increased suicide risk in certain populations
    • Substance use disorders as a coping mechanism

    Role of cultural identity in mental health experiences

    Cultural identity influences mental health symptoms, coping mechanisms, and help-seeking behaviours.

    • Members of cultural minorities may face stigma within military culture for accessing mental health support.
    • Faith, community, and cultural traditions can shape how military personnel navigate stress and trauma.

    Reflective questions

    What specific stressors make military personnel more vulnerable to depression and anxiety?

    Which mental health conditions — such as PTSD or moral injury — are most common among military members returning from crises?

    Learning objectives

    By the end of this section, you will be able to:

    • Apply culturally informed skills to support military personnel effectively.
    • Provide compassionate and effective mental health support during emergencies.

    Why this matters

    Supporting military personnel requires empathy, flexibility, and cultural awareness. To build trust, engage with service members in a non-judgmental, respectful manner. Recognize and address their unique mental health challenges — especially among equity-denied populations — and remain open to learning about their specific needs.

    Communication skills for crisis support 

    Effective communication with military personnel involves:

    • Active listening to foster trust and demonstrate understanding
    • Using respectful language that aligns with military culture and values
    • Recognizing privacy considerations when discussing mental health stigma

    Military communication is shaped by discipline, mission-focus, and chain of command structures. Adapting your approach to these frameworks can help build rapport and trust.


    Building trust and rapport in crisis situations

    Establishing trust with military personnel requires:

    • Active listening and respect for military traditions
    • Understanding the cultural aspects of military life and values
    • Acknowledging the challenges of reintegration and mental health stigma

    Reflective questions

    How can you ensure military personnel receive the mental health support they need during and after crises?

    What strategies can you use to build trust while respecting their cultural and occupational background?

  • 4. Cultural competency for public safety personnel

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    Who are public safety personnel?

    Public safety personnel (PSP) play a critical role in protecting communities and responding to emergencies. They come from diverse backgrounds and work under extreme conditions that can impact their well-being.

    The main categories of PSP include:

    • Law enforcement (police officers, border officers, corrections officers)
    • Fire services
    • Emergency medical services (EMS)
    • Specialized emergency services

    Each of these roles presents unique challenges, requiring both awareness and culturally competent support.

    • Awareness
    • Sensitivity
    • Knowledge
    • Skills

    Learning objectives

    By the end of this section, you will be able to:

    • Reflect on how your cultural background and biases influence how you view and support PSP.
    • Recognize how biases shape perceptions of PSP’s mental health needs and the challenges they face during crises.

    Why this matters

    Public safety roles can take a lasting toll on workers’ health and well-being. Your views and beliefs about PSP influence their willingness to seek help and how you build relationships with them. It’s important to continually reflect on these perceptions and how they may affect your interactions.

    Understanding the scope of PSP in emergencies

    Public safety workers encounter daily stressors that intensify during crises. Their responsibilities can include:

    • Responding to violence and critical incidents
    • Navigating ethical dilemmas in high-pressure situations
    • Facing risks to personal safety
    • Managing community distrust in some contexts

    For example, police officers often experience stigma around seeking mental health support. One officer shared:

    “There’s still that stigma — people are worried about if I say something, am I going to be looked at as weaker, or is it going to hurt me in promotion for something?”


    Recognizing the impact of social identity in high-stress situations

    Factors like race, gender, and socioeconomic status shape how PSP experience health challenges and seek support.

    • BIPOC PSP and immigrant workers may face language barriers or discrimination, making it harder to express their mental health struggles.
    • Women in male-dominated fields, like firefighting, often face additional stress from workplace biases and expectations.

    A female firefighter reflected on this challenge:

    “I noticed that the women have it way harder than men do. Just with the main criticism of women — they can’t do the job — which means that all the women we’d have on our job certainly can do the job. But from all the old-school people, that’s something I have seen.”


    Reflective questions

    How can social identity influence mental health needs of PSP during emergencies?

    How does this compare to non-emergency situations?

    Learning objectives

    By the end of this section, you will be able to:

    • Develop an emotional understanding of the unique challenges faced by PSP.
    • Consider the diverse backgrounds and pressures that impact their well-being.

    Why this matters

    Supporting PSP requires an openness to learning about their experiences and a willingness to develop the skills needed to provide effective care.

    Emotional and mental health stressors for PSP

    Public safety personnel frequently experience traumatic events, which can lead to delayed or suppressed emotional responses.

    • Many are encouraged to suppress emotions in high-stakes environments.
    • Some develop moral injury — a deep sense of guilt or distress from actions taken during crises.

    For example, a paramedic described a distressing experience during the COVID-19 pandemic:

    “When we came back after gowning up, the patient was lying face down on his steps. He had a cardiac arrest in the time it took for us to finish putting on this [personal protective equipment]. We went from taking a call for someone who was still alive to someone who had died in the time for us to put on PPE.”


    Cultural sensitivity to mental health disparities in crisis response

    Social and economic disparities affect PSP’s ability to seek mental health support:

    • 2SLGBTQIA+ PSP may face added stress from workplace bias or discrimination.
    • Low-income PSP may struggle to afford mental health care due to financial barriers.

    A paramedic reflected on this challenge:

    “I should be getting psychological help. But it’s expensive.”


    Reflective questions

    What factors contribute to burnout among PSP?

    What emotions and concerns might be amplified during disasters and emergencies?

    Learning objectives

    By the end of this section, you will be able to:

    • Identify common mental health challenges faced by PSP in crisis situations.
    • Understand how cultural identity influences their stress, coping strategies, and help-seeking behaviour.

    Why this matters

    PSP face significant mental health risks due to the high-stress nature of their work. These challenges don’t disappear when a crisis ends — many PSP continue to experience lasting effects, including PTSD, anxiety, and burnout. Without proper support, these stressors can impact their well-being, job performance, and long-term health.

    Understanding the mental health challenges of PSP in crisis situations

    The psychological impact of crisis response can last long after the emergency ends. PSP often experience:

    • PTSD from repeated exposure to trauma
    • Sleep disturbances that worsen mental health symptoms
    • Depression and anxiety due to sustained stress

    A firefighter shared how sleep deprivation affected them during the pandemic:

    “I wasn’t sleeping. I could only sleep for a couple of hours at a time, day or night. I was always tired.”

    A correctional officer described the impact of repeated trauma exposure:

    “We witness things that are beyond human comprehension. Of course we’re all having these mental health diagnoses and getting PTSD and all of this stuff.”


    The role of cultural identity in mental health experiences

    Cultural identity influences how PSP experience mental health, cope with stress, and seek support.

    • Indigenous PSP may rely on cultural traditions for resilience, yet these approaches are not always recognized or supported in mainstream emergency response settings.
    • Immigrant PSP may turn to community or faith-based organizations rather than formal mental health services.
    • BIPOC PSP often experience additional stress due to discrimination or systemic barriers within their workplace.

    A study by D’Alessandro-Lowe (2024) found that PSP who received organizational support and had a strong sense of spiritual well-being experienced fewer symptoms of moral injury during the COVID-19 pandemic.


    Reflective questions

    How might race, gender, or ethnicity impact PSP mental health outcomes?

    How does cultural identity shape mental health expression, help-seeking, and treatment preferences?

    Learning objectives

    By the end of this section, you will be able to:

    • Use culturally informed skills to support PSP effectively.
    • Provide compassionate and effective mental health support during emergencies.

    Why this matters

    Supporting PSP requires a caring, non-judgmental approach that acknowledges their unique health challenges. Flexibility and cultural awareness are essential, especially when assisting those from underrepresented groups who face additional barriers.

    Building culturally competent communication skills

    Effective communication is key to supporting PSP:

    • Use trauma-informed approaches that acknowledge their experiences.
    • Listen actively and validate their concerns.
    • Respect cultural perspectives on mental health and coping.

    A PSP professional described the importance of resilience in their field:

    “We discuss very shocking things — things we don’t realize are shocking. [People in this role] need to be really upfront that they’re going to be OK with this. We don’t want to traumatize someone by trying to share our trauma. That defeats the purpose [by] creating another victim.”


    Building trust and rapport in crisis situations

    Establishing trust takes time, but it’s essential for supporting PSP.

    • Peer support programs tailored to their roles can help break down stigma.
    • Accessible resources — such as multilingual mental health services — can increase engagement.

    Reflective questions

    How can you build trust with PSP while respecting diverse backgrounds?

    How can cultural competency improve mental health support for PSP during crises?

  • 3. Cultural competency for health care providers

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    Who are health care providers?

    There are countless roles that health care providers fill every day to keep civilians safe and healthy across Canada. HCPs include a wide range of workers who deliver care in emergency settings, such as:

    • Nurses
    • Personal support workers
    • Doctors
    • Orderlies
    • Midwives 

    Their roles involve unique challenges, requiring awareness and culturally competent support.

    • Awareness
    • Sensitivity
    • Knowledge
    • Skills

    Learning objectives

    By the end of this section, you will be able to:

    • Recognize how cultural background and biases influence the way health care providers are perceived and supported.
    • Understand how these biases affect perceptions of health care providers’ mental health needs, particularly during emergencies.

    Why this matters

    Health care providers operate in high-pressure environments that can have lasting effects on their well-being. Your own views and assumptions about them can shape how they experience care and support. Reflecting on these biases helps foster better relationships and ensures they receive the care they need.

    Understanding the scope of health care work in emergencies

    During disasters, conflicts, and crises, health care providers take on physically and emotionally demanding roles. These jobs often involve:

    • Long shifts with little rest
    • High patient loads and exposure to suffering
    • Ethical dilemmas when resources are limited
    • Increased personal risk, as seen during the COVID-19 pandemic

    A culture of resilience often discourages discussions about mental health, making it even harder for providers to seek help.


    Recognizing the impact of social identity in high-stress situations

    Social identity factors—such as race, gender, and socioeconomic status—can shape how health care providers experience crises.

    • BIPOC (Black, Indigenous, and People of Colour) providers may face additional stress due to discrimination or language barriers.
    • Immigrant and internationally trained health care workers may struggle with credential recognition, workplace biases, or lack of culturally appropriate support.

    Reflective questions

    • What assumptions do you have about health care providers’ mental health needs?
    • How might these needs differ during emergencies compared to normal conditions?
    • How do these challenges affect their ability to perform their jobs?

    Learning objectives

    By the end of this section, you will be able to:

    • Develop emotional awareness of the stress and health challenges faced by front-line health care workers.
    • Recognize how social and occupational factors contribute to their well-being.

    Why this matters

    Culturally sensitive care requires a willingness to understand the challenges faced by health care workers. Recognizing their experiences allows you to provide informed, compassionate support.

    Emotional and mental health stressors for health care providers

    It is important to recognize the emotional toll of front-line work and repeated exposure to trauma. Health care providers often experience:

    • High levels of emotional exhaustion from continuous exposure to suffering and death.
    • Limited time for recovery due to demanding shift structures.
    • Increased rates of burnout, especially during prolonged crises like the COVID-19 pandemic.

    A registered practical nurse (RPN) who worked during the COVID-19 pandemic shared:

    “I used to blame myself a lot… I was supposed to be their caretaker, and I couldn’t take care of them because I couldn’t even take care of myself.”


    Cultural sensitivity to mental health disparities in crisis response

    Systemic barriers make it harder for some providers to access mental health support:

    • Lower-income workers may struggle with costs, lack of paid leave, or culturally appropriate services.
    • Workers from equity-denied groups may face microaggressions in addition to crisis-related stress.

    A study from the Trauma & Recovery Research Unit at McMaster University found that:

    • 40.6 per cent of racial/ethnic minority health care workers met the clinical threshold for PTSD.
    • 55–65 per cent exhibited symptoms of depression, anxiety, and stress.

    Reflective question

    What emotions and concerns might health care workers experience during emergencies that are amplified by their roles?

    Learning objectives

    By the end of this section, you will be able to:

    • Identify common mental health challenges faced by front-line health care workers during crises.
    • Understand how cultural identity influences mental health experiences and coping strategies.

    Why this matters

    Health care providers working in emergency settings face significant mental health risks, which can persist long after the crisis ends. Recognizing these challenges allows you to support them more effectively.

    Mental health risks about health care providers

    Front-line health care workers in Canada commonly experience:

    • Depression, anxiety, and burnout
    • Sleep disturbances
    • Posttraumatic stress disorder (PTSD)

    Disasters and emergencies increase the risk of PTSD due to repeated exposure to traumatic events. For example, emergency room doctors may develop anxiety and depression from constant high-stakes decision-making.


    The role of cultural identity in mental health experiences

    Cultural identity shapes mental health symptoms, coping mechanisms, and help-seeking behaviours. Some workers may prefer alternative forms of support, such as community or faith-based organizations.

    A health care worker reflected on barriers for immigrant providers:

    “Discussions around mental health and trauma culturally for some workers is something they’re very unaware of, or they’re not comfortable with, and so there’s not a lot of buy-in. And because most of that work is done by immigrant men and women, mostly women, I had wondered if part of the lack of uptake was… not awareness, or even that very basic beginning of, ‘Oh, just how are doing?’ or exploring some of those things.”


    Reflective question

    What specific stressors make health care workers working in emergency settings more susceptible to depression and anxiety?

    Learning objectives

    By the end of this section, you will be able to:

    • Apply culturally aware skills to support front-line health care providers.
    • Offer effective mental health support during emergencies and disasters.

    Why this matters

    Health care workers play a vital role during crises. To support them, you need to engage in empathetic, non-judgmental communication, address their unique health concerns, and provide resources that are accessible and culturally appropriate.

    Building culturally competent communication skills

    Supporting health care workers effectively means:

    • Respecting cultural perspectives when discussing mental health.
    • Listening actively and validating their experiences.
    • Using trauma-informed approaches to recognize and address psychological distress.
    • Including local mental health services in crisis planning to improve access.

    A health care provider highlighted the lack of support available:

    “I’ve met and worked with a lot of nurses who have experienced untold amounts of traumatic exposure — but there’s very little support for them in managing any of that and acknowledgement of it. If I had a magic wand, I’d create a clinic that does what we do but for health care people. And [I would] make it accessible.”


    Building trust and rapport in crisis situations

    Trust is key in culturally competent care. You can strengthen connections by:

    • Providing support and resources in multiple languages, particularly for BIPOC health care workers.
    • Recognizing how systemic factors impact their well-being.
    • Creating spaces where workers feel safe discussing mental health concerns.

    One worker shared how cultural identity impacted a colleague’s ability to speak up:

    “A friend of mine who’s a brown woman — an immigrant [who] had a lot of trauma growing up, both in her family of origin and in systemic racism that she experienced elsewhere…. She felt very unsafe to speak up or share how her trauma helped her be empathetic with people…. She was someone who was told if this bothers you too much this is probably not the right work for you.”


    Reflective question

    How can you build trust with front-line health care workers while respecting diverse backgrounds?

  • 2. Understanding health risks for front-line workers

    Learning objectives

    By the end of this lesson, you will be able to:

    • Identify key physical and mental health risks faced by front-line workers.
    • Recognize barriers that prevent front-line workers from accessing care.
    • Understand the role of cultural competency in addressing health challenges in emergency settings.

    Why this matters

    Front-line workers play critical roles in emergency response, often putting their own health at risk to protect others. Exposure to physical dangers, psychological stress, and systemic barriers to care can lead to serious long-term health consequences. Understanding these risks helps you to provide better, more informed support to those on the front lines.

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    Physical health risks

    Front-line workers face significant physical challenges due to the demands of their roles.

    RiskImpact
    Occupational injuriesLifting heavy gear, responding to emergencies, and navigating unpredictable environments increase the risk of strains, sprains, fractures, and chronic musculoskeletal issues.
    Exposure to hazardous materialsFirefighters and paramedics face exposure to smoke, chemicals, bloodborne pathogens, and infectious diseases, increasing risks of respiratory conditions, cardiovascular issues, and certain cancers.
    Sleep disruptionsLong shifts and irregular schedules contribute to chronic sleep deprivation, which weakens immune function, impairs cognitive performance, and increases risks of cardiovascular disease, diabetes, and mental health challenges.

    Mental health challenges

    Repeated exposure to trauma and high-stress environments can take a heavy toll on front-line workers’ mental well-being.

    ChallengeImpact
    Posttraumatic stress disorder (PTSD)Regular exposure to trauma — such as violent incidents, critical injuries, and life-threatening emergencies — can lead to PTSD, causing flashbacks, hypervigilance, and avoidance behaviours. Unaddressed PTSD can impact job performance and personal relationships.
    Compassion fatigue and burnoutThe emotional strain of constantly caring for those in distress can result in exhaustion, detachment, and reduced job satisfaction, increasing the risk of burnout and early career attrition.

    Barriers to accessing care

    Despite the significant health risks they face, front-line workers often encounter challenges in seeking care.

    BarrierImpact
    Stigma and mental healthCultural expectations of toughness and resilience may prevent workers from seeking mental health support for fear of judgment or professional consequences.
    Time constraints and accessibilityLong shifts and unpredictable schedules make it difficult to attend health care appointments or access consistent mental health support.
    Lack of culturally competent careMany front-line workers feel that health care providers do not fully understand the unique stressors of their jobs, leading to frustration and reluctance to seek care.

    Looking ahead

    Addressing these health risks and barriers is a key focus of the lessons that follow. By integrating cultural competency into your practice, you can help create a more supportive and accessible health care experience for front-line workers.

  • 1. What is cultural competency and why does it matter?

    Learning objectives

    • Define cultural competency and its significance in emergency responses.
    • Identify the four key domains of cultural competency.
    • Recognize how cultural competency enhances service delivery for diverse communities.

    Why this matters

    Cultural competency is essential when responding to emergencies. It allows you to provide equitable, effective, and respectful care to diverse populations. By understanding both occupational and cultural factors, you can build trust, improve communication, and enhance outcomes for those you serve.

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    Cultural competency in times of emergency

    Cultural competency is your ability to recognize, understand, and adapt to cultural differences in ways that foster trust, respect, and effective service delivery. It involves developing the knowledge, awareness, and skills needed to engage meaningfully with people from diverse backgrounds.

    In emergency settings, cultural competency ensures that you can provide care that is equitable, accessible, and responsive to the needs of different communities. By acknowledging cultural influences on health, communication, and decision-making, you can improve outcomes and strengthen relationships with those you serve.

    Occupational cultural competency

    Beyond general cultural competency, you also need to understand the occupational cultures of those you serve. Occupational cultural competency builds upon cultural sensitivity — the recognition that cultural factors shape experiences, identities, and interactions. In emergency settings, this means acknowledging how occupational stressors, traditions, and values influence responders, front-line workers, and their communities.


    Key domains of cultural competency

    The cultural competency framework consists of four key domains:

    DomainApplication
    AwarenessRecognizing your own biases, assumptions, and perceptions.
    SensitivityAcknowledging and valuing the lived and living experiences of others.
    KnowledgeUnderstanding how occupational roles shape risks, access to care, and community needs.
    SkillsApplying culturally informed actions that improve engagement and service delivery.

    Awareness 

    Awareness is the first step in developing cultural competency. It requires you to recognize how occupational life influences health, well-being, and access to care.

    Building awareness means:

    • Recognizing that occupational roles shape the health and well-being of active and previously serving members, their families, and communities.
    • Reflecting on your own perceptions, assumptions, and biases about specific occupations and those who work in them.
    • Understanding how your perspectives may influence care relationships.
    • Engaging in ongoing self-reflection and openness to learning.

    Sensitivity

    Sensitivity is your ability to emotionally acknowledge the lived and living experiences of those you serve. It involves valuing their perspectives and being motivated to provide culturally informed care.

    Practicing sensitivity means:

    • Committing to culturally informed care for occupational communities.
    • Seeking knowledge to improve the quality of care and services.
    • Recognizing how occupational life events impact access to and availability of care. 

    Knowledge

    Knowledge is the external process of understanding occupation-specific risks, experiences, and health concerns.

    Developing knowledge means:

    • Understanding how occupational demands and stressors shape the lived and living experiences of workers, families, and communities.
    • Recognizing how occupational risks affect access to services in civilian systems.
    • Being aware of the health risks occupational communities face across the life course.
    • Knowing the resources, programs, and support systems available for occupational groups.

    Skills

    Skills are the actions you take to apply cultural competency in practice. They reflect your ability to engage, adapt, and advocate effectively.

    Demonstrating skills means:

    • Engaging with others in an empathetic, non-judgmental, and respectful manner.
    • Addressing how occupational experiences shape health and well-being.
    • Using flexibility, creativity, and support to overcome barriers to care.
    • Collaborating with community organizations and service providers.
    • Advocating for equitable access to services and support.
  • Establish transition routines

    Establish transition routines

    To help yourself transition from work mode to home mode:

    • Create a routine or decompression time. Allow time for rejuvenation to recover from the emotional or physical exhaustion you may be feeling.
    • Listen to something that uplifts or relaxes you on the way home to help take your mind out of work.
    • Have a signal with your spouse or family member that indicates you need time before interacting with them. For example, thumbs down as you enter lets them know you had a difficult day and need a hug.
    • When you get home, take the dog — or just yourself — out for a walk.
    • Use meditative, grounding, or gratitude practices prior to reintegrating with your family.

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  • Tips for problem solving

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    Why solve problems?

    Problem solving helps break complex problems into smaller, manageable steps. This makes it easier to decide how to create a plan of action and what to do first.

    This process can be stressful. If that happens to you, bring your mind to the present using the S.T.O.P. strategy:

    • S — Stop and take a moment to pause.
    • T — Take a few deep breaths or calm yourself with a grounding exercise.
    • O — Observe what’s happening around and inside of you.
    • P — Proceed mindfully. Ask yourself, “What can I do right now to help solve this problem?”

    Define the problem

    Indecision often happens when you don’t fully understand the situation. This is why it’s important to clearly define the problem when it occurs.

    • Break big problems into smaller parts. Be specific.
    • Focus on solving one part of the issue at a time.
    • Decide ownership! We often take on other people’s problems, so it’s important to ask ourselves: Is the bad thing happening to me, or is this someone else’s concern?

    Set a goal

    Once you understand the problem, decide what you want to happen. Setting a clear goal will help you figure out what steps you need to take to resolve your situation.

    Try to use the S.M.A.R.T. method:

    • S — Specific: What exactly will you do?
    • M — Measurable: How will you know when you are done?
    • A — Achievable: Can you really do this given your time and resources?
    • R — Relevant: Is this plan aligned with your bigger goals?
    • T — Timed: When will you finish?

    Brainstorm ideas

    Think of as many ways as possible to meet your goal. Don’t worry if an idea is good or bad or realistic or not — for now, just list everything that comes to mind.

    If this is difficult, think about trusted people in your life and imagine how they would go about this.


    Choose the best approach

    Work through your brainstormed ideas. For each one, ask yourself:

    • What are the pluses and minuses for this option?
    • How much time will this take?
    • What might happen if I do this?

    When you’re done, review your answers and pick the idea that seems most helpful.


    Put your plan into action

    Write down your selected steps to success. You are ready. Start working to solve your problem! 

    Resources

  • Peer support

    Peer support

    Facilitating peer support and strong connections within your team is an effective way to mitigate adverse mental health outcomes.

    Ensure structures are in place for colleagues to provide social support to one another — such as having the opportunity to take regular breaks or developing structured peer support groups/programs.

    Additionally, leaders can encourage a supportive mental health culture to reduce fear of stigmatization and increase the likelihood of providers seeking support. Holding daily huddles to create a sense of belonging and building a sense of community through inclusion can be important steps to developing trust and safety within the team.


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  • Accept things as they are

    Accept things as they are

    It is challenging to acknowledge when a situation is hard, especially when you think it should be different. Here are some steps to help you accept things as they are and recognize when you are struggling to do this:

    1. Notice when you are trying to change or deny things that can’t be changed. This may lead to thoughts of despair or unfairness, or to feeling emotions such as anger and frustration.
    2. Remind yourself that “It is what it is,” and nothing can be done now. You may need to do this multiple times a day/hour/minute, depending on the situation and your mental state.
    3. While acknowledgment is important, so is allowing yourself to feel the emotions that come along with it, such as sadness and disappointment. These feelings are healthy.

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  • Practice self-compassion

    Illustration of a woman hugging her reflection in a mirror
    Illustration of a woman hugging her reflection in a mirror

    Practice self-compassion

    We are often our own harshest critics. We would not talk to our best friend the way we sometimes talk to ourselves.

    Begin to give yourself the same love, kindness, and support you would give to your best friend. Be fair to yourself. Recognize when things are hard and encourage yourself, just as you would your friend.


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  • Avoid information overload

    Avoid information overload

    Wanting to stay updated with current and notable events is expected. However, too much information can lead to you feeling negative, overwhelmed, and overstimulated.

    You can avoid some of these feelings by reducing the time and instances you check news and information sources to once or twice a day. Along with this, seeking out credible sources of information can also help you avoid misinformation and frustration.

    It is also a good idea to totally unplug and not look at your devices at least once a day, even briefly.


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  • Umbrella stretch

    Umbrella stretch

    Relieve stress-related tension by engaging in the following movement practice:

    1. Inhale and raise arms
    2. Interlock fingers
    3. Palms to the sky
    4. Vertical stretch
    5. Release fingers
    6. Exhale and lower arms

    Close your eyes and raise awareness to your heartbeat, breath, and surrounding sounds.

    Take a few moments to yourself and repeat as needed.


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  • Grounding stones

    Grounding stones

    You can self-soothe stress and anxiety using grounding stones. These smooth, coloured stones have historically been used as a means of stress relief and relaxation.

    • Place the stone between your index finger and thumb.
    • Gently move your thumb back and forth across the curve of the stone.
    • Pay attention to why you picked up the stone.
    • Accompany your steady breathing with positive thoughts and emotions.

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  • Boxed breathing

    Boxed breathing

    Boxed breathing, also known as four-square breathing, involves:

    • Inhaling for a count of four
    • Holding air in your lungs for a count of four
    • Exhaling for a count of four
    • Holding your lungs empty for a count of four before beginning anew

    It can help to visualize your breath travelling around the four edges of a square while breathing.

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  • Body scan

    Body scan

    The body scan is one of the most effective ways to begin a mindfulness meditation practice. The purpose is to tune in to your body — i.e., to reconnect to your physical self — and notice any sensations you’re feeling without judgment.

    • Sit quietly or lie down
    • Start at one end of your body and focus on each body part
    • Notice any areas of tension and then try to soften or relax them
    • Continue until you have mindfully scanned each part of your body

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  • T.I.P. skills

    T.I.P. skills

    When you are struggling to cope with intense emotions, you can use T.I.P. skills to calm these feelings. 

    T.I.P. stands for:

    • Temperature: Cold temperatures can help reduce our heart rate when we are feeling overwhelmed. Splash cool water on your face, take a cold shower, or go outside for a walk if the weather is chilly.
    • Intense exercise: Spend excess energy by engaging in an intense cardio exercise. This does not require a workout plan, just go for a run or do some jumping jacks.
    • Paced breathing: Take a deep breath in through your nose for four seconds and then breathe out through your mouth for six seconds.

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  • Half smile, willing hands

    Half smile, willing hands

    Stress can often lead to impacts on our bodies, but the reverse is also true: our bodies can have profound impacts on our minds.

    To help your body communicate to your brain that you are okay, practice the half smile, willing hands strategies. These strategies can help us regulate our systems and feel better in the moment.

    Half smile

    1. Relax the muscles in your face, starting with your forehead and moving down to your chin.
    2. Turn up the corner of your mouth very slightly to create a “half smile” reminiscent of the Mona Lisa’s.

    Willing hands

    1. Either sit comfortably, stand, or lie down for this exercise based on your preference.
    2. Ensure your muscles are fully relaxed.
    3. Place your hands palms up in your lap, if you are sitting, or find a comfortable position to hold them up while standing or laying down. Ensure your fingers are relaxed.

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  • Cold splash

    Cold splash

    Splashing cold water on your face from, say, a sink or a bowl has two main effects:

    1. Providing a controlled shock to your system, which helps shift your focus from what is distressing you.
    2. The cold water will help reduce your heart rate, making you feel calmer and less anxious.

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  • 5-4-3-2-1 grounding

    5-4-3-2-1 grounding

    Use the 5-4-3-2-1 grounding technique to mindfully take in the details of your surroundings using each of your senses.

    Notice:

    • Five things you see.
    • Four things you hear.
    • Three things you feel.
    • Two things you smell.
    • One thing you taste.

    Try to notice small details that your mind would usually tune out, such as distant sounds or the texture of an ordinary object.

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  • Practice S.T.O.P.

    Practice S.T.O.P.

    Starting to feel too much or too little? These are signs that you’re at risk of acting from either your survival brain (based on defensive instincts) or emotional brain (based on emotion), not from your learning brain (based on thought).

    At such times, practice the S.T.O.P. skill to connect with your learning brain:

    • S → Stop: Instead of acting out of a sense of overwhelm, take a moment to pause.
    • T → Take a step back: Do some deep breathing and/or grounding. Give yourself space to evaluate what is going on before acting.
    • OObserve: Notice what’s going on around you and inside of you.
    • PProceed mindfully: Ask yourself “What can I do that is most likely to help me effectively address this situation?” or “What choices might make this situation better or worse?” or “What actions will help me be successful?”

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  • Tame the thought monster

    Tame the thought monster

    Choose a thought that you find particularly bothersome.

    Label your thought as a thought: If you are thinking, “Bob is a jerk,” say to yourself, “I am having the thought that Bob is a jerk” or “I am telling myself the story that Bob is a jerk.”

    Appreciate what your mind is trying to do: Say to yourself, “I really get that you are trying to be of use. You are trying to keep me out of trouble and make sense of a difficult situation. Thanks.”

    Repeat your negative thought out loud: Say it with a silly voice, such as Eeyore from Winnie-the-Pooh.

    Notice when you are being “hooked” by the thought: Choose to become unhooked.

    Notice when you are “buying into” a judgmental or blaming thought: Ask yourself, have I bought into this thought before? Is this an old and familiar pattern? Will buying into this story lead to a more fulfilling life, or will it lead to more pain and suffering in the long run?

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  • Practice grounding

    Practice grounding

    Practice grounding by using a raisin or small candy, such as a jellybean, to centre yourself in the present. Keep a container of your preferred snack nearby to use this strategy when experiencing a stressor.

    1. Holding: Pick up a raisin and hold it in the palm of your hand.
    2. Sight: Pay attention to the raisin. What are some noticeable features? What colour is it?
    3. Smell: Bring the raisin to your nose. How would you describe the smell?
    4. Touch: Close your eyes. What does it feel like? Is it smooth, soft, bumpy, rough?
    5. Taste: Place the raisin on your tongue. Can you taste it? Chew slowly. What does it taste like now?
    6. Follow: As you swallow, pay attention to the feeling of the raisin passing down your throat. Is there an aftertaste? How does your body feel after this exercise?

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  • Hand-on-heart exercise

    Hand-on-heart exercise

    Take a deep breath in. On the exhale, place your right hand over your heart and your left hand on top.

    Next, breathing normally, notice:

    1. The sensation of your hands on your heart.
    2. The warmth flowing from your hands on your chest.
    3. The gentle pressure.

    Keeping your hands in place, send warmth, caring, and compassion into your chest. Spend a few more minutes here. There is no hurry and no limit to the amount of compassion you can send and receive. Practice compassion through this exercise whenever or wherever you are, including at work.

    ✳️ Learn more from Healthcare Salute


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  • G.I.V.E. C.A.R.E.

    Illustration of a woman hugging her reflection in a mirror

    G.I.V.E. C.A.R.E.

    At times, you can be your own worst critic. When you find yourself questioning your ability to bounce back, know that you can do something different, and it is okay if you make mistakes as you learn.

    Let’s get to a place where you’re going to:

    1. Learn something new.
    2. Practice it.
    3. Give yourself credit.

    Don’t forget to G.I.V.E. C.A.R.E. along the way:

    • G → Be gentle with yourself.
    • I → Take interest in why you might be feeling this way and whether you might be missing something that might change how you’re feeling.
    • V → Validate, recognize, and acknowledge your suffering. Be fair to yourself in understanding that you are not alone, and that suffering is part of being human.
    • E → Address yourself in an easy manner. Be kind, gentle, and fair with yourself, even if you’re unable to do things as you’d like right now.
    • C → Be curious about your options. What could really help you in this moment?
    • A → Acknowledge that change is hard and doing things differently is difficult.
    • R → Reflect on which of your options is most likely to help you get to where you want to be.
    • E → Encourage yourself to go through with the option that you’ve decided is best, even and especially when it’s hard.

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  • Practice during calm periods

    Practice during calm periods

    Use positive mental health support tools during calm periods to practice helpful skills. Having this repertoire of stress-relieving exercises at your fingertips will help to ensure that challenging moments will be more manageable.


    🔈 Press play to listen to this audio.
  • Take a pause

    Take a pause

    You may feel as though your time is better spent doing other, more “urgent” tasks, but your mental health is just as important. Whether you can spare five minutes, five hours, or five days, you can work towards having helpful mental health tools on hand regardless of time.

    Think about:

    • Why you are overwhelmed in this exact moment.
    • What has helped you in the past (e.g., bath, grounding, pets, exercise, breathing).
    • Who you can talk to about your experiences.

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  • Cope in the moment

    Illustration of a harried man sitting at his desk, overwhelmed by work tasks

    Cope in the moment

    If you are at work and experiencing stress or overwhelming emotions, it can be difficult to cope with them in the moment. Here are some strategies you can implement when at work:

    • Actively listen to what your colleague is saying to keep you in the present.
    • Clasp your hands tightly to use the sense of touch to ground yourself.
    • Affirm: Remind yourself you can do this. Recall successful results in the past.
    • Scan your environment and note key characteristics. Use your sense of touch to ground yourself.
    • Walk slowly: Take notice of each step as you walk from one area to the next to help yourself reduce intense emotions.

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  • Refill your own pitcher

    Refill your own pitcher

    The thing about clichés is that they’re most often true. Without your oxygen flow, it can feel like you’re suffocating. So put your own oxygen mask on first. Take care of yourself by using any of the following strategies:

    1. Take your dog (or just yourself) on a walk.
    2. Do boxed breathing.
    3. Have a safe space you can go to recentre and ground yourself.
    4. Splash cold water on your face.
    5. Use sensory stones.
    6. Call a loved one.

    What is your oxygen mask?


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  • The feelings machine

    The feelings machine

    Learning about the stress response cycle is an important step in helping people build their tool kit of positive mental health practices.

    The animation seen here can be used as a guideline.


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  • The power of scheduling positive activities

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    The activities you perform have a strong impact on your mood and how you feel. When you are feeling stressed and overwhelmed, it can seem hard — or even impossible — to do the things that bring joy and meaning to your life.

    However, engaging in enjoyable activities is a powerful way to boost your mood and make you feel better. Reflecting on the activities you already do and do not perform is a great step towards making a positive change.

    Low mood or high stress can lead you towards feeling less motivated and less able to engage in the activities you enjoy. This can further lower your mood, energy, and motivation — repeating the cycle.

    Activity monitoring involves tracking your daily activities and noticing how each one affects your mood. For example:

    1. You can use a calendar, a notes app on your phone, or a worksheet like this one to list all the activities you do during your day. After each activity, reflect on whether it improved or worsened your mood. Give it a score ranging from 1 (worst mood) to 10 (best mood).
    2. Track your activities for a full week to create a snapshot of your daily life. At the end of that week, take a close look at your records:
      • Which activities led you towards positive moods (6–10)?
      • Which activities led you towards negative moods (1–5)?
      • Were there any days with few or no activities that made you feel happy or gave you a sense of accomplishment? 
      • Can you see any gaps in your schedule where adding enjoyable activities might improve your moods?
      • Try to notice patterns in the data.
    3. Based on what you’ve just learned, plan a few short activities for your upcoming week to support your well-being and mood.
      • Choose activities that you find enjoyable and/or help you feel a sense of accomplishment and pride.
      • For example, if you observe that your Monday evenings are often gloomy, schedule 15 minutes of self-care, such as going for a walk, listening to music, or participating in a hobby you enjoy.
      • These scheduled activities don’t need to be lengthy — but they should be intentional, so you can build consistent engagement with positive experiences into your daily life.
    4. Stick to the schedule you’ve created for the new week. Pay attention to how the added positive activities make you feel. 
    5. Lastly, give yourself credit each time you follow your new schedule.

    Regularly participating in enjoyable and meaningful activities can boost your mood and overall well-being. In turn, this increase in energy and motivation can help you stay engaged with those activities.

  • Substance use and violence in times of crisis

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    Substance use

    People use substances like alcohol, nicotine, cannabis, and other drugs for many reasons. Some use them for medical care, recreation, or religious traditions. Others use them to handle stress, pain, or trauma.

    During hard times, people may lose access to healthy coping methods like exercise or socializing. Some may start using alcohol and drugs. Others may increase their existing use.

    Disasters can reduce or cut off access to legal substances, pushing people toward unsafe alternatives. Hazardous events can also make it harder to get medical help or support.

    Substance use and mental health are connected. Stress caused by a crisis or hazardous event can potentially lead to anxiety, depression, and other issues. In-person support groups, doctors, and health care providers may be harder to access at these times. Ideally, virtual alternatives can be available or quickly mounted to bridge these gaps.

    Substance use is different for everyone and can be viewed on a spectrum with varying stages of benefits and harms. If you start to notice that a family member or friend is acting differently than before or is having problems in various aspects of their life, they may be struggling with substance use.

    Need help with substance use?


    Family and gender-based violence

    Hard times can lead to episodes of family and/or gender-based violence. Stress, financial hardship, and social isolation can make existing tensions worse. In some cases, substance use may also contribute to violent behaviour or make it harder for victims to seek help.

    Violence can take many forms, including physical, emotional, financial, and psychological abuse. It can happen in any relationship — between partners, family members, or caregivers. If you or someone you know is experiencing violence, support is available.

    Need help with family violence?

    Need help with gender-based violence?

  • Responses to trauma

    An abstract painting with swirling green, yellow, and blue colours, creating a dreamlike and ethereal atmosphere
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    What is psychological trauma? 

    Psychological trauma refers to lasting emotional impacts of living through or learning about a distressing event. These events, known as traumatic events, can be singular (e.g., assault) or repetitive (e.g., abuse), and while some people are more likely to experience a traumatic event, these may happen to anyone, regardless of profession or background.  

    Importantly, if you are having trouble managing your emotions, reactions, or day-to-day life following traumatic events, please seek support.  

    Common impacts following a traumatic event include: 

    • Muscle tension
    • Low mood
    • Feeling “out of control” of your actions or emotions
    • Increased irritability or anger
    • Memory difficulties (e.g., gaps, loss)
    • Disinterest in activities you used to enjoy
    • Short-term memory challenges (e.g., forgetting where you parked your car)
    • New difficulties controlling negative patterns of thinking (e.g., feeling hopeless)
    • Difficulty with concentration and decision making
    • Increased intensity or frequency of fear responses (e.g., more easily startled)
    • Changes in how you think about yourself, other people or the world around you
    • Recurring thoughts, memories, or dreams about the traumatic event
    • Difficulties with sleep (e.g., falling asleep, staying asleep, waking up in the middle of the night)
    • Withdrawing or disconnection from your surroundings

    Other impacts of psychological trauma that aren’t talked about as often include:  

    • Dissociation, which is a way to “numb out” when things get overwhelming, through disconnection from our surroundings, and can occur either through depersonalization or derealization. 
    • Depersonalization: Feeling as though your body does not belong to you, or as though you are “outside” of your body. 
    • Derealization: Feeling as though things around you are unreal or strange (e.g., as though you’re in a movie).

    Guilt, which are feelings of having done something “bad” or “wrong” following the traumatic event. Often, these feelings may show up as thinking about past events and thinking that you or someone else “could have” or “should have” done something differently. Sometimes people may even feel guilty that they survived an event that another person did not. This is known as survivor guilt, and can lead to feelings of negativity about ourselves, or even thoughts about whether we “deserved” to survive compared to those who lost their lives.  

    Shame is the feeling that part of me is “wrong” or “broken,” and can be a very challenging emotion to navigate following traumatic events. These events may make us feel like the way we reacted means something bigger about who we are as people, or even as though the traumatic event that happened was somehow their fault. Shame is a negative feedback loop that can stop us from wanting to seek help because we may feel like we do not “deserve” to live a stable, healthy life.   

    Moral injury is a type of stress response that occurs after a morally distressing experience, where we feel that our own deeply held morals have been violated in some way. Symptoms can include psychological, social, behavioural, and spiritual changes that might impact how we see ourselves or other people.  

    A chart titled “Moral stressors and outcomes” depicts a triangular area divided into sections based on event frequency (y-axis, labeled from rare to constant) and degree of psychological, social, and spiritual harm and impairment (x-axis, labeled from very little to extreme). The chart also includes population prevalence (labeled from high to low on the right side of the triangle). The triangular space is divided into four labeled zones: “Moral frustration” at the bottom-left, “Moral distress” to its right, “Moral stressors” above these areas, and “Morally injurious events” at the top-right

    Moral stressors and our associated moral reactions exist on a spectrum. Moral challenges may prompt feelings of moral frustration but do not lead to any lasting impairment, such as worries about “the state of the world.” Moral distress brings up moral emotions and causes short-term increases in distress levels. Experiences such as being lied to or stolen from might induce moral distress, but they are unlikely to leave lasting impacts. On the far end of this spectrum are morally injurious events, which cause moral injury. 

    Vicarious traumatization, also called secondary traumatization, is something that can be especially challenging for individuals who work or volunteer in public safety, military, and healthcare settings, due to their more frequent exposure to victims of traumatic events and violent acts. This can occur when we hear about or witness events that have occurred but do not have direct impacts on us as individuals. The symptoms that occur following vicarious trauma are similar to that of experiencing a traumatic event personally.


    Are you struggling?

    Having trouble coping with your behaviours, emotions, or social changes following a traumatic event? This may be a normal reaction to witnessing, experiencing or hearing about traumatic situations that people go through. However, if this is causing you a lot of distress or getting in the way of how you would like to live your life, it may be important to seek support. 

    Supports can include: 

    • Peer support  
    • Talking with family or friends 
    • Religious or spiritual leaders 
    • Mental health professionals  

    Self-driven activities that may help reduce distress include: 

    • Identifying people, places or situations that trigger your stress responses in order to increase your awareness and cope ahead
    • Labelling your emotions as you notice them rather than avoiding them 
    • Boxed breathing
    • Progressive muscle relaxation
    • Setting boundaries with yourself and with other people
  • Moral challenges, moral distress, & moral injury

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    Sometimes you are exposed to situations that challenge your sense of right and wrong. These experiences can vary in how long they last and how intense they feel. They can stir up feelings that range from mild moral frustration to more serious moral injury.


    Understanding moral challenges

    • A moral challenge might cause moral frustration, such as worrying about the state of the world. Usually, this feeling does not affect you too deeply or last for very long.
    • Moral distress can bring up emotions like anger, sadness, and guilt, although it rarely has a lasting negative effect. Being lied to or having something stolen might cause moral distress.
    • A potentially psychologically traumatic experience can be a singular event or an ongoing situation. It is a rare but intense violation of your deeply held moral beliefs. Many PPTEs are high-stakes scenarios that can create long-standing challenges in how you see yourself or other people.

    Types of potentially psychologically traumatic experiences

    PPTEs can happen in different ways, such as:

    • Transgressions of the self involve doing (or not doing) something you think is right.
    • Transgressions of others happen when someone else’s actions or inactions go against your morals.
    • Betrayals occur when people or institutions you trust let you down.

    Examples of potentially psychologically traumatic experiences

    Things that might be considered PPTEs include:

    • Seeing something harmful or immoral happen and being unable to stop it.
    • Experiencing misconduct from a trusted person or institution.
    • Feeling unsupported by leadership after a major event that went against your beliefs.
    • Carrying out orders you believe are immoral. 
    • Feeling like you should have done something to prevent someone’s death or injury.
    • Witnessing suffering in others caused by actions that were committed by you or someone else.

    Signs of moral injury

    After a PPTE, you might notice changes in your emotions, behaviours, and social life — perhaps even your beliefs. These could include:

    • Feeling exhausted or disconnected from your work and the people around you.
    • Feelings of shame, guilt, anger, or hopelessness.
    • A sense of betrayal or injustice.
    • Loss of purpose or sense of identity.
    • Having difficulty concentrating.
    • Losing trust in yourself or others.
    • Isolating or feeling cut off.
    • Blaming yourself.
    • Struggling with your spiritual or existential beliefs.
    • Self-sabotaging, self-harming behaviours, like using alcohol or drugs to cope.

    What can help?

    If this sounds familiar and you think you are experiencing a moral injury, here are some steps you can take:

    • Write down your thoughts and reflect on the values that matter to you.
    • Talk to people you trust, like colleagues, family members, spiritual advisors, peer supporters or your friends.
    • Seek help from a mental health professional.
    • Learn more about moral injury within your community (e.g., first response, health care, military).

    Resources

    If you are interested in learning more about moral injury — particularly among essential service workers — you can read: 

  • Managing reactions to stress

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    Coping strategies are activities or exercises that can be used to manage stress, reduce unpleasant emotions, and help improve your mood. They can be internally directed activities or outward behaviours. They can be individual or social.

    Engaging in coping strategies is one way to help maintain mental and emotional well-being. It can be hard to find the energy and time to do this. However, coping strategies do not need to be big or elaborate. Having a few easily accessible, go-to tools can be very helpful.

    Here are some coping strategies you can begin to put in place right away:

    • Set and keep routines that help with work-life balance. Focus on a healthy diet, enough sleep, exercise, and time with friends and family.
    • Set small goals for yourself. These will give you a sense of accomplishment, and signal that you are taking care of yourself.
      • Find a sheet to assist with setting small, manageable goals here.
    • Pick up a hobby that gives you pleasure. Set a goal to engage in this hobby regularly.
    • Practice deep breathing. Inhale for four counts, exhale for four counts, practice for four minutes. Deep breathing sends oxygen to the brain and helps relax the body.
      • Find several deep breathing exercises to try here.
    • Positive self-talk. Redirect negative thoughts by reframing them.
      • Learn more about reframing and positive self-talk here.
    • Visualization and sensory grounding. Pay attention to your five senses and visualize positive images. For example, imagine the sounds, smells, and sights of a calming scene.
      • Find a guided audio visualization here, and sensory grounding instructions here.
    • Self-care. Go for a walk, engage with your religion/spirituality, journal, read a book, take a nap or bath, listen to music. Do something that feels good!
    • Self-compassion. Show yourself the same kindness you would to a friend who is struggling.
      • Find guided self-compassion exercises here.
    • Mental Health Continuum Model (MHCM). This tool helps identify your current mental health status and provides relevant resources.
  • Building social connections

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    During and after a traumatic event, we need other people. Relationships are key to helping individuals and communities heal after something bad happens.

    • Social connections can reduce the impacts of trauma. They let us lean on others during our times of greatest need.
    • Strong relationships can bring people together, even those who feel alone or excluded.
    • Social connections take time and energy to build and maintain. 

    It’s worth investing in trusted relationships. When they are formed, those who have experienced trauma can feel supported and find hope for their future.


    How can I build social connections after trauma?

    • Look at your current relationships:
      • Think about the people who are already in your life.
      • This might include family, friends, co-workers, or neighbours.
      • Ask yourself: Can I turn to them for support?
    • Find community social supports:
      • Are there nearby groups and organizations you can join?
      • Look for clubs, groups, teams, committees, online forums, and more.
    • Connect with cultural and identity-based organizations:
      • Are any groups related to your culture, identity, or religion?
      • This might include family, friends, and others who share your values or beliefs.
    • Map out your social connections:
      • Write down or draw a diagram of the connections you have just identified.
      • Include people and groups from across your personal, community, and cultural areas.
    • Plan to connect:
      • Select one connection to reach out to first.
      • Make a plan to do that using the S.M.A.R.T. method: Specific, Measurable, Achievable, Relevant, and Timely.

    Example of a social connections map

    Example of a social connections map depicting a plan to connect with a friend from volunteer group
  • 8. Cultural considerations

    This page is for you if:

    • You feel different parts of your identity (professional, personal, racial, gender, etc.) are in conflict with one another 
    • You feel you need to ignore, forget, or drop important parts of your identity in parts of your life (e.g., be someone else at work)
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    Can you bring your whole self to work?

    Human beings are incredibly complex. We all have multiple aspects to our identities that contribute to how we see ourselves and the world around us. 

    Your identity — for example, being Black, gay, Muslim, non-binary, autistic, deaf, or living with chronic pain — is who you are. 

    It may not be possible for you to leave these parts of yourself behind when you go to work. There are many parts of your identity that cannot be switched off, including:

    • Race and ethnicity
    • Sexual orientation
    • Gender identity
    • Age
    • Religion
    • Ability
    • Neurodiversity
    • Health status

    It can be stressful to feel that you should or must put these intersecting, multi-faceted aspects of your identity aside when your experience of the world is rooted in them. This may be particularly true during personal, societal, or global crises that bring awareness to particular parts of your identity — for example, increased awareness of the Black Lives Matter movement or the disproportionate impact of the COVID-19 pandemic on Black and racialized communities.

    Navigating these experiences in high-stress or unsupportive environments can lead to personal challenges including:

    • Difficulty reconciling conflicting roles and responsibilities
    • Conflict or confusion within your values, or between your values and the values of others
    • Feeling shame or hiding important parts of yourself in certain settings
    • Feelings of anger, injustice, or betrayal (towards yourself, an important other, and/or society)
    • Feeling powerless or at the mercy of society’s views and assumptions about you
    • Compassion fatigue
    • Feeling misunderstood, unseen, and/or underappreciated

    How do different cultures experience mental health?

    Apart from these stressors, there are cultural and social differences to how we all experience mental health.

    • Different cultures and communities can experience trauma differently. What might be traumatic for someone from one culture may not be for someone else from a different culture.
    • Different cultures and communities can experience mental health symptoms differently. For example, people from some cultures are more likely than others to describe physical symptoms (e.g., stomach aches, feeling heavy or weighted, cardiac-related issues, etc.) when discussing their mental health.
    • Different cultures and communities can differ in beliefs, values, and ideas around mental health. In some cultures, seeking mental health help is considered acceptable. In others, it may be discouraged or even considered shameful.
    • Different cultures and communities can have different ideas and ideals around healing the mind, body, and spirit. Therapeutic practices can vary greatly across cultures.

    For people who grew up in a different culture but now live and work in a predominantly white Western community, it can be difficult to adapt to the fixed perspective through which that community views mental health. In addition, people who grew up within Western culture and work in the same environment may disagree with how societal views have evolved over time.


    Activities

    Connect

    No one else has ever lived through your exact experiences. An important part of honouring your own complex identity can involve connecting with others who share or have shared some of its parts. 

    Seek out others who have part or parts of your identity in common. Connect over the nuanced ways those parts inform your overall experience of the world.

    Identify your hats

    Take some time to think about the parts of your identity that are most important to you. Write them out in a list. Next, indicate which, if any, are in conflict with your current place in the world. For each of these conflicts, jot down a few examples of ways that you already are (or could be) engaging with and expressing these parts of yourself.


    Writing prompt

    What were you taught about mental health growing up? How, if at all, have your views changed over the course of your lifetime?

  • 7. Lifestyle factors

    This page is for you if:

    • You have trouble falling asleep or getting restful sleep during the night
    • You are looking for strategies to boost your brain health and increase the effectiveness of your coping strategies
    • You want to learn about how taking care of your body can improve your ability to tolerate mental stress and help with emotional regulation
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    Sleep

    Sleep is a state of unconsciousness in which the body is at rest in response to external stimuli, but very much active and responsive to internal stimuli. It is thought to play a restorative role for both the body and brain. It gives your brain cells a chance to shut down and repair themselves. 

    Your quality of sleep and rest impacts all areas of your health and wellness. This is because the brain controls all aspects of your body, including:

    • Physical health: Sleep heals and repairs cells, increases immune system functioning, and balances hormones.
    • Mental health: Quality of sleep can influence mood and impact emotion regulation abilities.
    • Productivity: If you lack adequate sleep you may take longer to finish tasks, be more likely to make mistakes, and have slower reaction times.
    • Consolidating memory: Your ability to learn and store new information is dependent on good quality sleep.

    People who experience high stress and/or trauma often notice an impact on their sleep habits. For example, sleep disturbances impact 70–91 per cent of individuals diagnosed with PTSD. 

    These problems include:

    • Difficulties falling asleep due to racing thoughts. Feeling like your mind cannot settle
    • Less restful sleep
    • Difficulty staying asleep
    • Upsetting dreams or nightmares

    Insufficient or low-quality sleep can be impactful during the daytime hours when you are awake, including:

    • Reduced ability to learn or solve problems
    • Difficulty making decisions and concentrating
    • Reduced ability to regulate emotions and manage stress
    • Low mood and increased irritability

    Because many of the consequences of poor sleep overlap with symptoms of posttraumatic stress, they often perpetuate and exacerbate one another. For example, many people who experience symptoms of trauma will notice high levels of stress, making it difficult to relax, wind down, and achieve restful sleep. In turn, this can decrease their ability to cope with daytime stressors.


    Nutrition

    It’s also important to nourish the brain. Food is essential to grow new brain cells, transmit important nutrients and chemicals, provide fuel for your nervous system, and help protect you from disease. 

    Nutrition is an important part of a healthy and fit brain.

    A healthy diet is good for your body and your mind. This includes fresh fruits and vegetables, lean proteins, whole grains, nuts, seeds, spices, and herbs. 

    A nutritious diet is important for people who have experienced high stress or trauma. Its benefits include:

    • Increased mood and emotional health
    • Improved cognition and decreased risk of cognitive decline
    • Increased sense of control
    • Increased energy and motivation

    Nacamulli, M. (2016 June 21). How the food you eat affects your brain – Mia Nacamulli. [Video]. TED-Ed. How the food you eat affects your brain – Mia Nacamulli – YouTube


    Movement

    Physical activity is a vital part of any healthy lifestyle. Regular exercise has many benefits that can minimize symptoms of stress and PTSI, including:

    • Improved mood: Exercise increases dopamine and serotonin, the chemicals in the brain that make you feel good
    • Improved cognition: Exercise stimulates growth of new brain cells and reduces harmful chemicals in the brain
    • Improved sleep and restfulness
    • Increased feelings of strength and self-esteem
    • An outlet for intense emotions (e.g., anger or anxiety)
    • Stronger mind-body connection
    • An opportunity to set goals and develop new healthier routines
    • Opportunities to connect with others and form a community around a shared interest or hobby
    • Reduced stress and increased opportunities for play and fun

    There are many lifestyle factors that can impact your ability to tolerate stress and recover after traumatic experiences. 

    This resource is not an extensive list. Remember: everything that affects you and your body also affects your mental health.


    Activities

    Progressive muscle relaxation

    This technique teaches you how to relax your muscles through a two-step process. 

    First, tense a particular muscle group in your body, such as your biceps or fists, for about three seconds. 

    Next, gradually release the tension and notice how those muscles feel when relaxed.

    You can start from your toes and work your way up to your forehead. This exercise will lower overall tension and stress levels and help you relax. It can also improve sleep and reduce physical problems such as stomach aches and headaches.

    Practice sleep hygiene

    Create a bedtime routine that you complete each night before sleeping. It might include a final check of your phone or email, cuddle time with a pet or loved one, brushing your teeth, a meditation or breathing exercise, reading, or anything else you like to do before bed. 

    Complete the routine in the same order at the same time each night. The repetitions will cue your body that it is time to wind down and relax, which can help improve your sleep.


    Writing prompt

    Write your responses to these questions:

    • What do you fuel your body with? What kinds of food, substances, movement, and/or rest are you giving to yourself? 
    • How do you feel after you give yourself those things? 
    • What kinds of fuel would you like to give your body? Why, and how so? 
    • What is getting in the way of giving yourself the things you want?
  • 6. Moral injury

    This page is for you if:

    • You struggle to cope with having to make difficult decisions
    • You feel let down or even betrayed by others whom you expected to do the right thing and/or protect you
    • You struggle to make sense of things you’ve done, things that have been done to you, and what’s happening in the world
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    What is moral injury?

    Like posttraumatic stress, moral injury is a type of stress response that follows a morally distressing situation. It feels like an injury to your moral compass.

    Morally distressing situations, also known as morally injurious events, arise when you feel your morals are being violated. They make you question right and wrong and challenge your faith in the goodness of yourself, others, or the world. 

    Not everyone who experiences trauma goes on to develop posttraumatic stress disorder (PTSD). Similarly, moral violations and moral pain do not always mean you will develop a moral injury.

    Moral pain exists on a spectrum. On one end there are common moral challenges and resulting moral frustrations. (For example, you may experience guilt if you call in sick or feel angry when a request for time off is denied.) At the other end of the spectrum there are more severe moral violations, including morally injurious events that result in moral injury.


    What’s considered a morally injurious event?

    Morally injurious events can be grouped into two kinds of situations.

    Perpetration

    Perpetration events occur when you do something that violates your morals by:

    • Commission (e.g., doing something that hurts someone else)
    • Omission (e.g., not doing something that helps someone else)
    • Failing to prevent a perceived immoral act (e.g., not doing something that prevents harm to someone else)

    Betrayal

    Betrayal events occur when your morals are violated by someone or something you trust, like a family member or close friend or a powerful institution or organization.


    What are the symptoms of a moral injury?

    A moral injury can result in symptoms across multiple domains of your mental well-being. You may experience:

    Emotional changes

    • Guilt 
    • Shame
    • Anger
    • Hopelessness
    • Anxiety

    Cognitive changes

    • Loss of trust in yourself or others
    • Existential crises (e.g., questioning your purpose and/or the meaning of life)
    • Spiritual questioning or doubts (e.g., querying your faith in a higher power)
    • A difference in the ways you evaluate the integrity of yourself or others
    • Feeling like the world is an unsafe or unjust place

    Behavioural changes

    • Social withdrawal, isolation, or disengagement
    • Self-harm

    Activities

    Create a responsibility pie chart

    Use this technique if you experience emotions like guilt, shame, or anger about who to blame for a challenging event or situation.

    1. Make a list of all possible factors that contributed to the challenging situation, even if you think they are only one percent responsible.
    2. Roughly estimate the percentage of responsibility you can assign to each possible factor.
    1. Assign yourself the remaining percentage once you have listed all other factors.
    2. Draw a pie chart with each factor claiming its appropriate size of slice.
    3. Now that you see the full picture of all contributing factors, is there as much blame left for yourself as you initially thought?

    Connect with gratitude

    Gratitude can counteract many of the negative emotions we experience. Take five minutes each day to identify three things you feel grateful for.


    Writing prompts

    1. Process a difficult decision you’ve had to make. Include the internal struggle, your own feelings of responsibility, and how your decision impacted the way you feel about yourself and others.
    2. Similar to the responsibility pie chart described above, write a short letter describing the challenging event or situation and all the factors that contributed to it. Pay attention to which factors were in your control and which ones were not.
    3. Morally challenging situations can lead to feelings of shame, worthlessness, or a loss of trust in yourself. To challenge some of those feelings, make a list of things you like about yourself. Put simply, what about you makes you feel worthy, valued, and proud?
  • 5. Social relationships after trauma

    This page is for you if:

    • You feel distant, misunderstood, rejected, or excluded by others
    • You have difficulty engaging in healthy social interactions and maintaining relationships (e.g., setting boundaries, resolving conflicts)
    • You have difficulty understanding the motivations, thoughts, and feelings of others
    • You feel emotionally numb, have low empathy for others, or reduced interest in social interactions
    🔈 Press play to listen to this content.

    Trauma and social relationships

    Stress and trauma deeply affect our mental well-being and can significantly impact our relationships with others. This can include affecting the way we think, feel, and behave in relationships. 

    It is very common for people who have experienced trauma to notice changes or challenges in their relationships, including difficulties with:

    • Intimacy and trust
    • Sex drive
    • Communication
    • Avoiding people, places, or conversations
    • Attachment (e.g., feeling overdependent, detached, or overprotective of others)

    Several kinds of relationships can be impacted after stressful or traumatic experiences. These can include your professional relationships with:

    • Superiors
    • Mentees
    • Teammates and colleagues

    As well as relationships outside of work, including:

    • Partners
    • Children
    • Parents and family members
    • Friends
    • Pets
    • Strangers

    How does trauma affect your social relationships?

    Trauma can impact your relationships and social life in multiple ways.

    Impacts of traumaSymptoms
    Thoughts
    • How you think about yourself, your body, or your value (e.g., negative self-image)
    • How deserving you feel of love, affection, or praise from others
    • How much you feel you can trust and rely on yourself or others
    • Your beliefs about how safe or fair the world is
    • How you understand the thoughts and feelings of other people
    • Your ability to concentrate during interactions with others or resolve conflict
    Feelings
    • You’re easily startled and hypervigilant, meaning always on edge or worried that something bad will happen
    • It’s difficult for you to unwind or feel relaxed
    • You have a loss of interest in the people, places, or activities you used to enjoy
    • You feel emotionally numb, meaning empty or hollow
    • You find it difficult to experience sympathy or empathy for other people, even your closest loved ones
    • You’re easily irritated or impatient, even about things you used to be able to (or think you should be able to) tolerate
    Behaviours
    • You have difficulty sleeping, which can lead to excessive tiredness and fatigue
    • You have angry outbursts or a “short fuse” with those closest to you
    • You withdraw socially and isolate yourself
    • You avoid people or places that you used to spend time around
    • You have increased conflict with those closest to you
    • You engage in other (potentially unhelpful) coping strategies, such as self-harm and substance use

    If you have experienced trauma and developed one or a combination of these symptoms, you may become caught in a cycle of:

    1. Increased irritability or discomfort around others
    2. Withdrawing, pushing others away, or even noticing others pull away from you
    3. Feeling disconnected, abandoned, and/or unworthy — which may further increase your irritability or discomfort around others

    Tips for family and friends

    Social support is extremely important to recovery from trauma. You can share these tips with your family and friends.

    1. Help your loved one create routines. Structure and predictable schedules can restore a sense of stability and security to someone who has experienced trauma. Create routines that involve having your loved one help with groceries or housework (e.g., maintaining regular times for meals).
    2. Speak to your loved one about the future and make plans. This can help counteract the common feeling among people who have experienced trauma that their future is limited.
    3. Help your loved one remember their strengths. Encourage them to believe they are capable of recovery. Remind them of their strengths, positive qualities, and successes.
    4. Help your loved one identify and manage triggers. Ask your loved one about helpful things they’ve done in the past to respond to a trigger — as well as whatever things they tried that didn’t help them. Then come up with a joint game plan for how you will respond together in the future.
    5. Ask your loved one directly how you can help. For example, you can ask: “What can I do to help you right now?” Ask if a timeout or change of scenery will be useful.
    6. Be a good listener. Don’t push a person who has experienced trauma to talk about it. If they choose to share, listen without expectations or judgments. Make it clear that you’re interested and that you care, but don’t worry about giving advice. It’s the act of listening attentively — not what you say — that is most helpful to your loved one.
    7. Educate yourself about trauma and posttraumatic stress injury (PTSI). The more you know about trauma’s symptoms, effects, and treatment options, the better equipped you’ll be to help your loved one, understand what they are going through, and keep things in perspective.
    8. Accept (and expect) mixed feelings. As you support your loved one, be prepared for a complicated mix of feelings — including anger or frustration. Remember to tend to your own emotions while supporting your loved one.

    Strategies for social relationships after experiencing trauma

    Pace yourself

    Don’t expect too much from yourself too soon. Take social breaks even when you are feeling good. Allow yourself more downtime — or “you” time — than you typically would.

    Identify your triggers

    Pay attention to your mind and body. Notice when something feels good or bad. When someone or something upsets you, don’t judge that person or your emotional response. Instead, get curious. Ask yourself if you’re upset about the current moment or if you’re reacting to a reminder of a past stressful situation.

    Ask for help

    Often, others want to help us,  but they don’t know how. Think about the ways those close to you could make you feel cared for and supported. Share this information with them.

    Write a letter

    Write a letter — which you don’t have to send — to your loved ones expressing your gratitude for their impact on your life. In the first half of the letter, write about the positive ways that they made you feel supported before you experienced trauma. In the second half, describe the ways you would like them to better support you now that you have.

  • 4. The impact of trauma on cognition and problem solving

    This page is for you if:

    • You have unexpected reactions to reminders of past stressful situations (e.g., feeling afraid if you see someone cough)
    • Your body instinctively reacts in real-life situations without your explicit thought or intention — for instance, feeling like your body is on high alert for danger when you are out with friends or family
    • You have increased difficulty understanding or remembering things that people say to you
    🔈 Press play to listen to this content.

    Layers of the brain

    While the brain is a complex organ, it can be broken down into three layers: survival brain, emotional brain, and learning brain.

    Survival brain

    This is the oldest part of the brain. It asks the question, “Am I safe?”

    The survival layer is responsible for:

    • Taking in information from your environment
    • Coordinating reflexive, defensive behaviours during times of threat
    • Activating your instincts to protect yourself when you don’t have time to think before acting

    Emotional brain

    This middle layer of the brain is your feeling centre. It can ask the question, “Am I fearful or sad?”

    The emotional layer is responsible for:

    • Emotional learning
    • Storing memories
    • Controlling the release of hormones

    Because emotions and memories are connected in this way, your brain can be unintentionally trained to respond with big emotions to anything that triggers a particular memory. 

    If you experienced overwhelming fear, sadness, or shame during a traumatic event, then you may be likelier to keep experiencing those emotions whenever you are reminded of that event, even well after it has passed.

    Learning brain

    The highest layer of the brain asks the question, “What can I learn from this?”

    The learning brain is involved with:

    • Cognition
    • Problem solving
    • Decision making
    • Attention
    • Learning new skills
    • Adapting to your environment

    Stress and trauma can keep you in your survival brain. Your body’s energy and attention are instinctually put on the defensive while you try to answer the question, “Am I safe?” 

    This situation makes it difficult for incoming information to move up towards your learning brain. You might find yourself struggling with cognition and problem solving as you make decisions that guide your behaviours.

    Stress can feel like a boulder that you are trying to drag out of a swamp. Its weight can cause you to slip backwards. 

    The more stress you carry, the easier it is for you to stay in your survival brain. You can remain in a state of increased vigilance and threat detection — far away from the solid environment of your learning brain, where you can think, plan, and solve problems.


    Stress and the learning brain

    Stress, trauma, and PTSD can negatively impact four core areas of cognition within the learning brain.

    Memory

    • The ability to remember and use information for tasks such as calculation or reasoning
    • Changes in memory are one of the most common symptoms of PTSD
    Cognitive effects of stressImpacts
    Reliving traumatic events through intrusive memories or flashbacksSome people who have experienced trauma describe intrusive memories as movies that play on repeat in the back of their minds.
    Memory loss, gaps, or total amnesiaForgetting the timeline of a traumatic event or entire portions of a traumatic memory.
    Deficits in short-term memoryForgetting the name of someone you just met or where you parked your car earlier.
    Deficits in multitasking or being able to keep multiple thoughts in mind at onceDifficulty holding an address in mind while listening to directions to your destination.

    Cognitive flexibility

    • The ability to hold and switch between different tasks, concepts, or activities and their corresponding behaviours
    • Trauma makes it difficult to access this function because your resources are consumed by your survival brain
    Cognitive effects of stressImpacts
    Reduced ability to acquire and integrate new information at a fast paceDifficulty understanding the gist of a five-minute phone conversation compared to having the same information in an email you can reread.
    Reduced ability to solve problems creativelyGetting “stuck” when solutions are not clear-cut.
    Challenged to quickly adjust responses to changing conditionsFeeling unable to carry on with your day if something unplanned comes up.
    Increase in impulsive behavioursUnintentionally expressing frustration when it may not be productive to your situation.

    Concentration

    • The ability to focus and maintain a single thought process while ignoring distractions
    • People diagnosed with PTSD may struggle to sustain their attention because they are hypervigilant and constantly scanning their surroundings for threats
    Cognitive effects of stressImpacts
    Reduced ability to generate, direct, and maintain alertness so you can correctly process informationDifficulty focusing on or extracting important details from conversations with others.
    Reduced ability to sustain your attention for prolonged periods of timeDifficulty focusing on reading an article or watching a TV show.
    Increase in zoning outFeeling withdrawn or daydreaming throughout the day, whether at work, home, or out with friends.
    Increase in impulsive thinkingMaking decisions quickly without thinking through potential outcomes or consequences.

    Decision making

    • The ability to consider multiple factors and use logic and reasoning when making decisions
    • Good decision making requires several high-level processes (e.g., attention, memory, emotion regulation) that can be impacted by trauma
    Cognitive effects of stressImpacts
    Distrusting your sense of right and wrongFeeling conflicted by what you instinctively want to do versus what is expected of you.
    Making decisions based on emotion rather than logicLetting feelings of guilt result in avoiding making decisions altogether.
    Difficulty recalling important information that could aid decision-makingForgetting about somebody’s offer to help after starting a task on your own.
    An inability to evaluate and incorporate all relevant information given a focus on threat detection or safetyFocusing mainly on negative details of a situation when deciding a course of action.

    These cognitive changes can be incredibly taxing for those who have experienced trauma. However, it is important to remember that the brain is malleable. We can often recover from cognitive challenges.


    Activities

    Problem solving

    When you have a complex problem, break it into the following chunks to make it more manageable:

    • First, define the problem
    • Second, define the goal or goals
    • Third, brainstorm all possible solutions
    • Finally, evaluate each solution and select the best one

    S.T.O.P.

    Practice the S.T.O.P. skill to connect with your learning brain:

    • S — Stop: Notice when you’re acting from either your survival brain or emotional brain, not your learning brain.
    • T — Take a step back: It can be hard to make a decision when you’re in the heat of a moment. Give yourself space to properly evaluate what is going on.
    • O — Observe: Notice what’s going on both around and inside of you.
    • P — Proceed thoughtfully: Ask yourself questions like, “What do I want from this situation?” or “What are my goals?” or “What choice might make this situation better or worse?” or “What action will allow for success?”

    Writing prompts

    Think of a challenging situation you recently experienced and describe it from the perspective of each of your brain’s three layers:

    1. Survival brain
    2. Emotional brain
    3. Learning brain
  • 3. The impact of trauma on the body

    This page is for you if:

    • You experience familiar physical sensations in circumstances that you associate with previously stressful situations
    • You feel withdrawn or disconnected from your surroundings and like you lack control of your actions or emotions
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    The body’s stress response

    The human body is designed to respond to stressful situations. Your body’s hormone control centre, called the hypothalamic-pituitary-adrenal (HPA) axis, regulates hormones including cortisol.

    The HPA axis releases cortisol when a physical or psychological stressor is present to trigger your body’s defensive mechanism. This includes the fight-or-flight response, which acts on multiple systems inside you.

    Typically, your body signals the HPA axis to stop releasing cortisol when the stressor is dealt with and your stress response can safely end. 

    However, chronic or extreme stress can lead to disruptions in the HPA axis that impair your body’s ability to return to a calm state.

    Trauma, especially when it is severe or prolonged, can cause your body to remain stuck in defence mode. This results in symptoms like:

    • Increased heart rate, blood pressure, hormone levels, and inflammation
    • Increased threat detection, including being jumpy, easily startled, or on edge
    • Feeling hypervigilant or needing to scan your environment for danger
    • Irritability
    • Difficulty relaxing or falling asleep
    • Shaking or crying
    • Feelings of restlessness, tingling, or numbness

    The Window of Tolerance

    The Window of Tolerance is the optimal zone of arousal in which you can function and cope most effectively. Every person’s window is different.

    When you are within your own Window of Tolerance, you can:

    • Think more clearly
    • Process information better
    • Concentrate better
    • Make more informed decisions

    Chronic stress or trauma can make your window become much narrower, meaning it becomes easier for you to get pushed into a state of over-arousal or under-arousal.


    Survival responses

    Hyperarousal

    Over-arousal, also known as hyperarousal, activates the body’s fight-or-flight response to stress. This involves aggression, shortness of breath, increased heart rate, and increased shakiness or muscle tension.

    Hyperaroused responses include:

    • Cry for help: When your body detects a threatening situation and instinctively becomes prepared to defend itself
    • Fight: When you’re angry or irritated and you engage in impulsive and/or aggressive behaviours
    • Flight: When you feel denial or anxiety. This stress may cause you to evade, omit, or sabotage to escape a stressful situation

    Hypoarousal

    Under-arousal, also known as hypoarousal, can involve feeling numb or withdrawn from your surroundings, feeling detached from your body or environment or as though things around you aren’t real, or feeling not in control of your body’s movements.

    Hypoaroused responses include:

    • Freeze: This involves feeling emotionally detached or withdrawn from your environment
    • Submit: This involves surrendering to the consequences of a stressful situation when your body feels too overwhelmed to fight or flee

    Dissociation

    Dissociation is a disconnection or detachment between your active mind and your thoughts, memories, feelings, actions, or sense of self. It most often occurs during a state of under-arousal. 

    Dissociation is a way that your body copes with overwhelming thoughts, feelings, or memories — either by shutting down, “numbing out,” or disconnecting completely from your surroundings. 

    Its symptoms range from subtle to extreme. They include:

    • Disengagement (not paying attention or spacing out)
    • Emotional numbing
    • Memory disturbances (e.g., gaps)
    • Depersonalization (feeling outside of your body or as if it does not belong to you)
    • Derealisation (feeling like things around you are unreal or distorted)
    • Identity dissociation (feeling like a different person from yourself)

    Activities

    Square breathing

    Connecting to your breath can help you move back inside your Window of Tolerance during times of stress.

    Box breathing, also known as four-square breathing, involves inhaling to a count of four, holding air in your lungs for a count of four, exhaling at the same pace, and then holding your lungs empty for a count of four before starting over. 

    It can help to visualize your breath travelling around the sides of a square while you are breathing.

    Grounding 5-4-3-2-1

    Use this countdown technique to mindfully take in details of your surroundings. Notice:

    • Five things you can see
    • Four things you can hear
    • Three things you can feel
    • Two things you can smell
    • One thing you can taste

    Try to notice small details that your mind would usually tune out, such as distant sounds or the texture of an ordinary object.

    Body scan

    The body scan is one of the most effective ways to begin a mindfulness meditation practice. Its purpose is to tune in to your body — i.e., to connect to your physical self — and notice without judgment any sensations you are feeling.

    • Sit quietly or lie down
    • Start at one end of your body and focus on each body part
    • Notice any areas of tension and then try to soften or relax them
    • Continue until you have mindfully scanned each part of your body

    Writing prompts

    1. Make a list of people, places, or things that can push you out of your Window of Tolerance. Try ranking them in order of most impactful to least. Next, write a similar list of the people, places, or things that help bring you back inside your window during times of stress.
    2. The next time you notice you are feeling stressed, take a moment to write down what you’re experiencing in your body. Consider each body part. Notice where you feel tension, shakiness, or numbness. Describe the sensations in as much detail as you can.
  • 2. The impact of trauma on mood and emotions

    This page is for you if:

    • You’ve noticed it is hard to let go of negative emotions, leading to a persistent low mood
    • You’re stuck in cycles of negative thinking that lead to feelings of hopelessness, guilt, or blame
    • You find it hard to control fear-based feelings like stress and anxiety and would rather focus on the emotions that keep you calm and relaxed
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    What is mood?

    Mood is a temporary state of mind, or simply how you feel in a given moment.

    Moods can feel good, bad, or neutral. They are generally more stable and less intense than emotions. Those tend to be stronger, more specific, and shorter in duration.

    Working together, your moods and emotions have a profound impact across your life.

    Your moods can influence:

    • How you think, feel, and behave
    • Your interest in daily activities
    • How you develop and maintain relationships
    • How you make decisions
    • How you view the world (e.g., positively or negatively)

    Trauma, posttraumatic stress injury, and emotions

    Several negative emotions are associated with stress, trauma, and PTSI. They include:

    • Fear and/or anxiety
    • Sadness and/or depression
    • Irritability and/or anger
    • Guilt and/or shame
    • Hopelessness

    These emotions can feel overwhelming, especially after an experience of significant stress or trauma. They can lead to unhelpful changes in your thinking, as well as negative feelings that can impact you, your environment, and others around you.

    Negative emotionsUnhelpful changes in thinkingExamples
    Guilt or shameNegative self-talk or doubt“I am stupid” and/or “I cannot do anything right”
    Distorted blameBlaming yourself for things you can’t control
    Fear or angerDifficulty trusting othersNot believing your colleagues, authority figures, or loved ones
    Detachment from or disinterest in othersDifficulty relating to your colleagues, authority figures, or loved ones
    Difficulty managing negative emotionsUnwanted feelings of fear, anger, horror, etc.
    Sadness or hopelessnessExaggerated negative expectations of yourself or the world“I will never be happy again” and/or “The world is unsafe”
    Decreased participation in activitiesLow energy levels and/or motivation. Loss of pleasure in activities you previously enjoyed
    Difficulty experiencing positive emotionsReduced ability to feel love and happiness leads to feelings of guilt and shame instead

    PTSD and depression

    PTSD and depression often happen at the same time because of the impacts that stress and trauma can have on mood.

    Everyone has low moods or periods of  “feeling blue” from time to time. However, depression is more intense and lasts longer. It has a large negative impact on your life.

    Many symptoms of PTSD and depression overlap, including:

    • Feeling detached from loved ones
    • Difficulty experiencing positive emotions
    • Decreased motivation to engage in regularly enjoyed activities

    Low mood and the brain

    Chemicals in your brain influence how you think, feel, and act. Two important ones that impact your mood are serotonin and dopamine. Negative mood states often occur when these chemicals are released in low levels.

    Boosting these brain chemicals can help you shift towards a more positive state of mind. There are several things you can try to help increase your brain’s output of serotonin and dopamine, including:

    • Physical activity
    • Goal setting
    • Eating nutrient-rich foods
    • Trying something new
    • Spending time in nature

    Incorporating one (or many) of these habits into your daily routines may help improve your mood over time.

    Thinking traps

    Everybody experiences unhelpful thinking styles, also called thinking traps. These can match (and often worsen) your low mood states.

    Thinking traps are especially common for people experiencing depression, anxiety, and PTSI. They have the power to impact how you interpret the world and the conclusions you come to.

    Identifying when you’re falling into a thinking trap can be the first step to getting out of it. Increasing your self-awareness can help you escape negative thought cycles and decrease the gloomy mood states that often accompany them.

    Some of the most common thinking traps include:

    Thinking trapDefinitionExampleCounter thought
    CatastrophizingExpecting the worst-case scenario to happen, no matter how unlikely it might be in reality.“I’m going to make a fool of myself at the gym. Everyone will laugh at me. I won’t be able to survive the embarrassment.”“I may feel embarrassed, but others at the gym have probably felt that too. They will not judge me. I can ask someone for help if I need it.”
    Mental filteringSolely focusing on negative events while dismissing positive or neutral information.“Everyone hated my presentation. A lot of people looked engaged and gave me compliments afterwards, but one person seemed bored with the whole thing.”“I should be proud that I demonstrated a high capability of doing my job.”
    All-or-nothing thinkingSeeing things in extremes or as black-or-white options. There’s either all good or all bad — and nothing in between.“I planned to eat only healthy foods, but then I had a piece of chocolate cake. Now my diet is ruined!”“Mistakes happen, but they do not mean I am a failure.”
    LabellingAttaching critical or absolute labels to yourself or others based on behaviours or reactions to a specific situation.“That went wrong. I’m a failure.”“I failed that time, but I will learn and do better in the future.”
    Magnification and minimizationMagnifying the positive attributes of others while minimizing your own.“Everyone else is so competent and put together. They do not want to hear about my struggles.”“I deserve to talk about my struggles. Talking about how I’m feeling may help someone else.”
    Shoulding and mustingPlacing undue pressure on yourself to meet unrealistic expectations.“I must pick up as many additional shifts as possible or else I will let my co-workers down.”“My value as a co-worker is not conditional on picking up additional shifts. I need to take care of myself first so I can be the best version of myself for others.”
    PersonalizationAssuming personal blame for everything that goes wrong in your life.“My kid got in trouble at school today because I didn’t spend enough time with him. It happened because I work so much.”“My child might have made a mistake, but I am not in control of his behaviour and can only talk to him about it.”
    Emotional reasoningInterpreting a situation based on your emotions in the moment.“I feel really anxious on this plane ride. Something bad is about to happen.”“Feelings are not facts. I have flown many times before, and nothing bad has ever happened. I can accept my feelings of anxiety without believing something awful will happen.”

    Activities

    Naming emotions

    Often, labelling a negative emotion can help you feel better. Naming an emotion is a skillful technique that requires paying attention to how you feel, understanding what you feel, and using language to communicate it — even if only to yourself.

    The next time you notice a strong feeling, pause and label the emotion you are experiencing. Be as specific as possible.

    In 1982, Dr. Gloria Willcox created The Feeling Wheel as a tool to help people identify and talk about their emotions. It still works today! You can use it to help assess your own condition.

    (For an interactive version of the model, try The Emotion Wheel app by All The Feelz.)

    Increase motivation

    Use checklists and goal setting to track your short- and long-term accomplishments. Reward yourself for every win, no matter how big or small.

    “Scheduled” emotional release

    Put a fixed amount of time in your schedule — typically no more than 30 minutes — to check in with your emotions. Let yourself cry or yell privately if you need to. 

    If you’re experiencing negative emotions, physical exercise can help relieve anxiety by reducing stress and tension in your muscles.

    Grounding

    Use your senses — sight, taste, touch, smell, and sound — to get out of your feelings and into your body. Cycle through each sense and pick out things you notice using each one (five things you can see, four things you can hear, three things you can feel, etc.). Alternatively, you can do a short activity that engages your senses, like holding ice in your hands or walking barefoot on grass.

    Self love

    Do one small thing that makes you happy every day to remind yourself that you deserve to feel good.


    Writing prompts

    Identify your emotions

    How have your moods and emotions been impacted by stress and trauma? Consider the feelings of guilt, shame, anger, and fear. What does each one mean to you? When do you encounter these feelings? How do you experience them?

    Challenge negative thoughts

    Write down the negative thoughts you have about yourself. Using the table above, try to identify any thinking traps you may have fallen into. Then write down why each thought might be untrue.

  • 1. Introduction to trauma, PTSD, and stigma

    This page is for you if:

    • You’ve been in a distressing situation or situations where you might have felt trapped, out of control, or helpless
    • Important parts of your life are still affected by that event or events, such as your mood, relationships, and/or work
    • You’ve felt alone in these feelings and/or wondered if others have felt the same
    🔈 Press play to listen to this content.

    What is trauma?

    Psychological trauma refers to the emotional consequences of living through a highly stressful situation or traumatic event.

    There is no strict definition for traumatic events, but they’re usually situations in which you experience strong feelings of distress, fear, loss of control, or being trapped.

    Traumatic events can be:

    • Things that happen to you.
    • Things you see and/or hear happen to someone else.

    They can be one-time events (like an assault) or long-term patterns (like abuse or repeated exposure to danger).


    What are the consequences of trauma?

    Psychological trauma is just like physical injury: it can result in symptoms that vary in severity, intensity, and duration.

    Emotional symptomsPhysical symptomsCognitive symptomsBehavioural symptoms
    Numbness and/or detachment

    Fear and/or anxiety

    Guilt and/or shame

    Anger and/or irritability

    Sadness and/or hopelessness

    Difficulty experiencing positive emotions
    Fatigue and/or exhaustion

    Nausea, digestive problems, or changes in appetite

    Difficulty sleeping

    Increased heart rate, startle response, and/or feeling “on edge”

    Increased muscle tension
    Difficulty concentrating and/or making decisions

    Intrusive thoughts and/or memories relating to trauma

    Changes in the way you think about yourself, others, and/or the world

    Difficulty trusting yourself and/or others
    Social withdrawal

    Disengagement from your typical responsibilities and activities

    Increase in unhelpful coping strategies, such as avoidance and alcohol or substance use

    Although these symptoms can be hard to live with, they are normal responses to traumatic events. When you have a physical injury like a broken ankle, you notice the bruising, swelling, and pain. These indicators, while unpleasant, signal that your body has begun to heal.

    Recovering from psychological trauma takes time and effort. When the nature of a traumatic event is particularly severe or long lasting, your symptoms may take longer to heal. You may develop a posttraumatic stress injury (PTSI).


    What is PTSD?

    Posttraumatic stress disorder (PTSD) is a diagnosable mental health condition that may develop in those who have experienced a traumatic event or events. 

    Not everyone who goes through trauma will develop PTSD, and there’s no way to know for certain who will. However, these factors can make you more vulnerable:

    • The traumatic event included a threat to your safety
    • You experienced intense helplessness and/or fear during the event
    • You have feelings of guilt, shame, or responsibility about the event and/or its outcomes
    • More stressful experiences followed the original event
    • You received inadequate social support after the event

    Many people who live through trauma go on to experience posttraumatic stress. You may never get a diagnosis of PTSD. You may continue to function from day to day while enduring some or all of these symptoms:

    • Nightmares, flashbacks, and/or intrusive memories
    • Feeling unable to connect with yourself, others, and/or the world around you
    • Feeling unable to have positive emotions like joy, pleasure, and/or love
    • High irritability and/or angry outbursts
    • Increased tension, fear, and/or hypervigilance
    • Anxiety and/or worry about your future

    A note about terms: We use the term posttraumatic stress disorder (PTSD) to refer to the diagnosable mental health condition. We use the term posttraumatic stress injury (PTSI) to refer to the psychological hurt you may experience after a traumatic event.


    The impact of stigma

    Stigma refers to a societal disapproval or misunderstanding. It can include shaming and/or blaming people who live with a mental illness.

    Stigma can be harmful to someone who has experienced trauma, with impacts including:

    • Feelings of fear or shame
    • Withdrawal and/or hiding from support systems
    • Attempts to suppress, ignore, or avoid painful symptoms

    Activities

    Share your stress with a loved one

    It can be hard to bear the weight of your stress on your own. Ask a loved one to take time to listen without having to offer advice or try to solve your problems for you.

    Identify your triggers

    Make a list of the people, places, situations, and/or memories that you struggle to cope with. This list might include a person who reminds you of someone you’ve lost or a location where your stress gets agitated.


    Writing prompts

    Letter to a loved one

    Write a letter to a loved one (which you may or may not send) about the traumatic event you experienced and how it has impacted you since.

    Next, pretend you are the person receiving that letter and write a reply to yourself. Respond how you would if someone you love had been through the event instead of you.

    Listing

    Write down the unhelpful thoughts you’ve had about yourself since the traumatic event. Next, for each item on the list, write one or two pieces of counter evidence. For example, if one of your unhelpful thoughts is “I’m not good enough,” then write down two ways or times when you’ve felt useful or important to counter it.

  • ASPR: Disaster Behavioral Help

    Contactaspr.hhs.gov/behavioral-health
    InformationResources and guidance for stress management after disasters from the Administration for Strategic Preparedness & Response (ASPR).
    LocationInternational: 🇺🇸 United States
    Type of resourceResource hub
    Type of supportPsychosocial emergency preparedness
    Target demographicHealth care providers and public safety personnel
    Serves adults (18+)Yes
    Serves children (0–12)
    Serves youth (13–17)
    Serves families
    Language(s) spoken🍁 English
  • SAMSHA: A guide to managing stress for disaster responders and first responders

    Contactstore.samhsa.gov/sites/default/files/pep22-01-01-003.pdf
    InformationA downloadable booklet about stress management published by the Substance Abuse and Mental Health Services Administration (SAMHSA).
    LocationInternational: 🇺🇸 United States
    Type of resourceOnline service
    Type of supportPsychosocial emergency preparedness
    Target demographicPublic safety personnel
    Serves adults (18+)Yes
    Serves children (0–12)
    Serves youth (13–17)
    Serves families
    Language(s) spoken🍁 English
  • CDC: Emergency preparedness and response

    Contactemergency.cdc.gov/coping
    InformationFrom the US Centers for Disease Control and Prevention (CDC), mental health information to prepare for and recover from a disaster.
    LocationInternational: 🇺🇸 United States
    Type of resourceOnline service
    Type of supportPsychosocial emergency preparedness
    Target demographicGeneral population
    Serves adults (18+)Yes
    Serves children (0–12)Yes
    Serves youth (13–17)
    Serves families
    Language(s) spoken🍁 English, 🇪🇸 Spanish
  • SAMHSA: Warning signs and risk factors for emotional distress

    Contactsamhsa.gov/find-help/disaster-distress-helpline/warning-signs-risk-factors
    InformationCoping tips for traumatic events and disasters from the Substance Abuse and Mental Health Services Administration (SAMHSA).
    LocationInternational: 🇺🇸 United States
    Type of resourceOnline service
    Type of supportPsychosocial emergency preparedness
    Target demographicGeneral population
    Serves adults (18+)Yes
    Serves children (0–12)
    Serves youth (13–17)
    Serves families
    Language(s) spoken🍁 English
  • Skills for Psychological Recovery (SPR) Manual

    Contactptsd.va.gov/professional/treat/type/skills_psych_recovery_manual.asp
    InformationSPR aims to help survivors gain skills to manage distress and cope with post-disaster stress.
    LocationInternational: 🇺🇸 United States
    Type of resourceOnline service
    Type of supportPsychosocial emergency preparedness
    Target demographicMental health providers
    Serves adults (18+)Yes
    Serves children (0–12)
    Serves youth (13–17)
    Serves families
    Language(s) spoken🍁 English
  • KidsHealth: Coping with a natural disaster

    Contactkidshealth.org.nz/coping-natural-disaster
    InformationInformation for parents on how to help their children recover after natural disasters.
    LocationInternational: 🇳🇿 New Zealand
    Type of resourceOnline service
    Type of supportPsychosocial emergency preparedness
    Target demographicGeneral population
    Serves adults (18+)
    Serves children (0–12)Yes
    Serves youth (13–17)
    Serves families
    Language(s) spoken🍁 English
  • All Sorts: Tips for coping after a natural disaster

    Contactallsorts.org.nz/tips-for-coping-after-a-natural-disaster
    InformationResources, information, and tips for coping with natural disasters.
    LocationInternational: 🇳🇿 New Zealand
    Type of resourceOnline service
    Type of supportPsychosocial emergency preparedness
    Target demographicGeneral population
    Serves adults (18+)Yes
    Serves children (0–12)
    Serves youth (13–17)
    Serves families
    Language(s) spoken🍁 English
  • Get Ready: Mental Wellbeing

    Contactgetready.govt.nz/emergency/mental-wellbeing
    InformationMental health tools and resources for before and after disaster.
    LocationInternational: 🇳🇿 New Zealand
    Type of resourceResource hub
    Type of supportPsychosocial emergency preparedness
    Target demographicGeneral population
    Serves adults (18+)Yes
    Serves children (0–12)
    Serves youth (13–17)
    Serves families
    Language(s) spoken🇸🇦 Arabic, Easy read, 🍁 English,
    🇼🇸 Gagana Samoa, 🇮🇳 Hindi, 🇯🇵 Japanese, 🇹🇴 Lea Faka-Tonga, 🤟 New Zealand Sign Language, 🇮🇳 Punjabi, 🇨🇰 Reo Kuki Airani, 🇨🇳 Simplified Chinese, 🇪🇸 Spanish, 🇵🇭 Tagalog, 🇳🇿 Te Reo Māori, 🇨🇳 Traditional Chinese, 🇳🇺 Vagahau Niue
  • Black Dog Institute: National Emergency Worker Support Service

    Contactblackdoginstitute.org.au/education-services/national-emergency-worker-support-service/
    InformationFree mental health check, providing insights and recommendations to support PSP.
    LocationInternational: 🇦🇺 Australia
    Type of resourceOnline service
    Type of supportWellness support
    Target demographicPublic safety personnel
    Serves adults (18+)Yes
    Serves children (0–12)
    Serves youth (13–17)
    Serves families
    Language(s) spoken🍁 English
  • Phoenix Australia: Responder Assist

    Contactphoenixaustralia.org/responder-assist
    InformationMental health information, resources, and training for emergency workers and those who support them.
    LocationInternational: 🇦🇺 Australia
    Type of resourceOnline service
    Type of supportWellness support
    Target demographicPublic safety personnel and their families
    Serves adults (18+)Yes
    Serves children (0–12)
    Serves youth (13–17)
    Serves familiesYes
    Language(s) spoken🍁 English
  • PAHO: Mental Health and Psychosocial Support in Emergencies

    Contactpaho.org/en/topics/mental-health-and-psychosocial-support-emergencies-mhpss
    InformationFrom Pan American Health Organization (PAHO), a plan of action for mental health and psychosocial support during emergencies.
    LocationInternational: Americas
    Type of resourceInformation
    Type of supportPsychosocial emergency preparedness
    Target demographicGovernments, non-governmental organizations, civil society groups
    Serves adults (18+)This resource is for mental health systems. It is not a resource for individuals.
    Serves children (0–12)
    Serves youth (13–17)
    Serves families
    Languages spoken🍁 English, 🇪🇸 Spanish
  • Headspace: Natural Disaster Mental Health

    Contactheadspace.org.au/our-impact/campaigns/mental-health-after-natural-disaster
    InformationMental health information for during and after a flood or bushfire.
    LocationInternational: 🇦🇺 Australia
    Type of resourceOnline service
    Type of supportPsychosocial emergency preparedness
    Target demographicGeneral population
    Serves adults (18+)Yes
    Serves children (0–12)Yes
    Serves youth (13–17)Yes
    Serves familiesYes
    Language(s) spoken🍁 English
  • Australian Psychological Society

    Contactpsychology.org.au/for-the-public/psychology-topics/disasters
    InformationInformation for preparing for disasters and for looking after mental health and well-being after experiencing a natural disaster.
    LocationInternational: 🇦🇺 Australia
    Type of resourceOnline service
    Type of supportWellness support
    Target demographicGeneral population
    Serves adults (18+)Yes
    Serves children (0–12)
    Serves youth (13–17)
    Serves families
    Language(s) spoken🍁 English
  • Beyond Blue: Natural Disasters

    Contactbeyondblue.org.au/mental-health/natural-disasters
    InformationMental health information for those who have experienced a natural disaster.
    LocationInternational: 🇦🇺 Australia
    Type of resourceOnline service
    Type of supportWellness support
    Target demographicGeneral population
    Serves adults (18+)Yes
    Serves children (0–12)
    Serves youth (13–17)
    Serves families
    Language(s) spoken🍁 English
  • Australian Red Cross

    Contactredcross.org.au/emergencies
    InformationProvides tips for coping with a crisis, including looking after yourself and returning home.
    LocationInternational: 🇦🇺 Australia
    Type of resourceOnline service
    Type of supportWellness support
    Target demographicGeneral population
    Serves adults (18+)Yes
    Serves children (0–12)
    Serves youth (13–17)
    Serves families
    Language(s) spoken🍁 English
  • 9-8-8: Suicide Crisis Helpline

    ContactCall or text: 9-8-8
    Online: 988.ca
    Information“You deserve to be heard. We’re here to listen. A safe space to talk, 24 hours a day, every day of the year.”
    LocationNational
    Type of resourceTelephone (call or text), online service
    Type of supportCrisis support
    Target populationGeneral population
    Serves adults (18+)Yes
    Serves children (0–12)
    Serves youth (13–17)
    Serves families
    Language(s) spoken🍁 English, ⚜️ French