| Contact | redcross.ca/how-we-help/emergencies-and-disasters-in-canada/be-ready-emergency-preparedness-and-recovery/emergency-preparedness-for-older-adults |
| Information | Instructins for seniors to know what to expect, how to prepare, and where to find the information in a disaster or emergency. |
| Service area | National |
| Resource types | Information, online service |
| Support type | Psychosocial emergency preparedness |
| Target demographics | Older adults, seniors |
| Serves children (0–12) | — |
| Serves youth (13–17) | — |
| Serves adults (18+) | Yes |
| Serves families | — |
| Languages spoken | English 🍁, French ⚜️ |
About this directory of supports
Navigating mental health support can be challenging during emergency situations, such as Canada's ongoing wildfires. This comprehensive guide aims to simplify that journey by providing a curated list of evidence-informed and free mental health and well-being resources available across Canada to all communities.
Whether you or your family members are in need of immediate assistance through crisis support, seeking ongoing wellness supports, requiring tools to help navigate further resources, or looking for counselling services, this resource list is designed to help you find the right support to maintain and enhance your mental well-being before, during, and after an emergency.
Although the majority of these resources are tailored to meet the needs of the broader community in Canada (adults, youth, children, and families), a smaller subset of these resources are tailored to specific occupational groups — including public safety personnel (PSP), health care providers (HCP), military members and Veterans — as well as to equity-deserving groups like Indigenous populations, BIPOC communities, and LGBTQ2SIA+ individuals.
Please select the resource that is best tailored to your own needs.
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Government of Quebec – Ministry of Health and Social Services
Telephone line providing access to health and social services information, assessment, and support 24 hours a day, 7 days a week. Seniors can speak with nurses and social workers who provide: mental health assessment and guidance, crisis intervention support, information about available mental health and social services for older adults, navigation assistance to appropriate resources,…
Contact 8-1-1 | quebec.ca/en/health/finding-a-resource/info-social-811 Information Telephone line providing access to health and social services information, assessment, and support 24 hours a day, 7 days a week. Seniors can speak with nurses and social workers who provide: mental health assessment and guidance, crisis intervention support, information about available mental health and social services for older adults, navigation assistance to appropriate resources, and referrals to specialized services. Service available in French and English. Professionals provide personalized support and can help seniors experiencing depression, anxiety, confusion, isolation, or other mental health concerns. Can also assist with situations involving elder abuse, caregiver stress, and accessing community resources. Service aims to ensure seniors receive appropriate care and support in timely manner. Service area Quebec Resource type Telephone Support types Crisis support, wellness support Target demographics Seniors, older adults Serves children (0–12) — Serves youth (13–17) — Serves adults (18+) Yes Serves families — Languages spoken English 🍁, French ⚜️ -
Warm Line Ontario
Confidential and anonymous peer support service for adults feeling lonely, isolated, anxious, depressed, or in need of a friendly ear. Operated by Progress Place, a mental health and addiction community support agency. Services include phone support (416-960-WARM/9276), text support (647-557-5882), and online chat through their website. Staffed by trained peer support workers with lived experience…
Contact Call : 416-960-9276 Text: 647-557-5882 | warmline.ca Information Confidential and anonymous peer support service for adults feeling lonely, isolated, anxious, depressed, or in need of a friendly ear. Operated by Progress Place, a mental health and addiction community support agency. Services include phone support (416-960-WARM/9276), text support (647-557-5882), and online chat through their website. Staffed by trained peer support workers with lived experience who provide non-judgmental listening, emotional support, and resource information. Not a crisis line – designed for people who need someone to talk to but are not in immediate crisis. Helps reduce feelings of isolation and provides connection during evening hours when many other services are closed. All conversations are confidential. No caller ID or personal information required. Warm, compassionate approach from peer supporters who understand mental health challenges firsthand. Service area Ontario Resource types Telephone, text Support types Peer support, crisis support Target demographics Older adults, seniors Serves children (0–12) — Serves youth (13–17) — Serves adults (18+) Yes Serves families — Language spoken English 🍁